Title: CUA On-Call Support Staff
Job Classification: Non-Exempt
Location: 3901 Market Street Philadelphia, PA 19104
Supervisor: CUA 9 On-Call Administrator
Requirements:
Three years of experience working directly with children, youth, and families in a child welfare or social services setting; or any equivalent combination of education and experience in accordance with DHS requirements. Experience with CUA, CYD, or Foster Care programs is highly preferred.
Education:
Bachelor’s degree in Social Work, Psychology, Human Services, or a related field preferred.
Travel:
Approximately 50-75%
Position Overview:
The On-Call Support Staff are responsible for responding to after-hours needs of clients and coordinating with internal and external partners to ensure safety, compliance, and continuity of care. Under the supervision of the On- Call Administrator, staff provide timely, effective interventions that align with the agency’s mission and CUA IOC guidelines.
Key Responsibilities:
· Responds promptly to after-hours calls and alerts from the DHS Hotline, CRU, CUA Intake, or internal leadership, ensuring all actions are documented in accordance with agency and DHS standards.
· Implements decisions and priorities set by the On-Call Administrator to support client safety and service continuity.
· Coordinates directly with families, CUA teams, provider agencies, and emergency services to address urgent needs and ensure accurate communication and follow-up.
· Participates in the OPC process when required and ensures accurate documentation is provided to the On-Call Administrator.
· Maintains thorough and timely documentation of all case activity in the on-call log and client files.
· Identifies and communicates any service delivery barriers or challenges to the On-Call Administrator for resolution and quality improvement. · Adheres to all applicable child welfare policies, procedures, and regulations.
· Attends supervision and debriefings with the On-Call Administrator and participates in training or quality improvement meetings as requested.
· Ensures all service delivery reflects the values of safety, permanency, and well-being for children and families. · Provides transportation for children, youth, and families to and from placements, hospitals, and schools, as needed.
· Delivers essential goods such as medications, clothing, shoes, and other items necessary to meet immediate needs and ensure child well-being.
· Willingness to work evenings, weekends, and holidays as scheduled.
· Performs related work duties as assigned.
Work Schedule:
On-Call Support Staff are scheduled to ensure continuous after-hours coverage from Wednesday at 5:00 PM through Monday at 8:00 AM. This role follows a rotating schedule designed to provide consistent coverage during peak hours while maintaining equitable distribution of shifts among staff.
· Wednesday through Friday:
o 5:00 PM – 1:00 AM: Two (2) On-Call Support Staff scheduled
o 1:00 AM – 9:00 AM: One (1) On-Call Support Staff scheduled
· Saturday and Sunday:
o 9:00 AM – 5:00 PM: One (1) On-Call Support Staff scheduled
o 5:00 PM – 1:00 AM: Two (2) On-Call Support Staff scheduled
o 1:00 AM – 9:00 AM: One (1) On-Call Support Staff scheduled
· Monday:
o 1:00 AM – 8:00 AM: One (1) On-Call Support Staff scheduled
To support higher-need timeframes, particularly evenings and weekends, some shifts may include split or extended coverage periods. These assignments are distributed on a rotating basis among staff to ensure fairness and balance across the team.
On-Call Support Staff are expected to remain reachable and responsive during scheduled shifts and may be required to respond in the field as needed. While staff may not be actively deployed for the duration of each shift, they must be available to respond promptly to emergent needs.
Additional support for transportation-related needs may be provided by designated Transportation staff, as available, to assist with time-sensitive requests.
Skills:
- Minimum of 2 years of experience in child welfare or a similar crisis-response setting. Three years preferred.
- Strong communication, organizational, and documentation skills.
- Ability to work independently under pressure and exercise sound judgment in crisis situations.
- Strong written and oral communication skills. Strong organizational and time management skills.
- Ability to work effectively with diverse population of staff, funding sources, and other stakeholders.
- Must be self-motivated and detail oriented
- Ability to work in and navigate electronic case management system. · Performs related work as required.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Physical Demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
· Physical Demands: While performing the job duties of this job, the employee is occasionally required to walk; sit; use hands to fingers; handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. Employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
· Work Environment: The noise level in the work environment is usually minimal.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.
- Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully
- Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings.
- Judgment—the individual displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions.
- Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
Benefits:
- Competitive salary commensurate with experience
- Health, dental, and vision insurance
- Generous PTO and holidays
- 403(b) retirement plan with employer contribution
- Professional development support
Equal Opportunity Statement:
GPCA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Acknowledgement:
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to be a comprehensive inventory of all duties, responsibilities, and qualifications required.
Statement:
All positions are contingent upon the successful completion and passing of required background checks and a health assessment prior to employment.
Pay: $37,500.00 - $40,000.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Education:
Work Location: In person
