Referral Coordinator – Healthcare
Overview
J&P Spine Center Inc. is seeking a detail-oriented and organized Referral Coordinator to support our healthcare team by managing patient referrals and ensuring timely coordination of care. The ideal candidate will have strong communication skills, excellent attention to detail, and the ability to effectively manage multiple referrals and follow-up activities.
Key Responsibilities
- Receive, review, and process incoming and outgoing patient referrals.
- Verify referral documentation for completeness and accuracy.
- Contact referring providers to obtain missing or additional documentation when necessary.
- Track referrals from initiation through completion to ensure continuity of patient care.
- Follow up on pending and outstanding referrals to minimize delays in treatment or services.
- Communicate referral status and updates with providers, clinical staff, patients, and other appropriate parties.
- Maintain accurate and timely referral documentation within the Electronic Medical Record (EMR).
- Maintain referral tracking logs and document follow-up activities.
- Monitor outstanding referrals and take appropriate action to facilitate completion.
- Coordinate with insurance carriers regarding referral requirements, authorizations, or related documentation when applicable.
- Collaborate with clinical and administrative staff to promote an efficient clinic workflow and positive patient experience.
- Maintain patient confidentiality and handle protected health information in accordance with HIPAA and organizational policies.
Qualifications
- High school diploma or equivalent required; additional education in healthcare administration or a related field is preferred.
- Previous experience in a medical office, healthcare setting, referral coordination, or patient services preferred.
- Familiarity with EMR/EHR systems preferred.
- Basic understanding of healthcare referrals, insurance processes, and medical documentation.
- Strong organizational and time-management skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities and follow through on outstanding tasks.
- Strong attention to detail and accuracy.
- Ability to communicate professionally and compassionately with patients, providers, and healthcare staff.
What We’re Looking For
J&P Spine Center Inc. is looking for someone who is dependable, proactive, patient-focused, and highly organized. The successful candidate will understand that effective referral management is essential to preventing delays in care and ensuring patients receive the services they need in a timely manner.
Position: Referral Coordinator
Employment Type: Full-Time
Location: Fresno
Pay: $21 to $23
Apply today to join our team and help us provide efficient, coordinated, and patient-centered care.
Pay: $21.00 - $23.00 per hour
Work Location: In person
