Utilize Gate Management Systems (GMS) to formulate a gate plot, taking into account multiple considerations including but not limited to: fleet type, aircraft (AC) swaps, customer connections, minimum ground time, gate constraints, and tow considerations
Communicate crucial information (e.g. gate changes, aircraft swaps, maintenance issues, delays) to all operational departments/stakeholders including System Operations
Ensure timely completion of aircraft moves working closely with the Aircraft Ground Repositioning (AGR) team
Assist when necessary, in determining root cause for delays
Oversee the management and support of any irregular operations (IROP), or any station anomalies including safety/security, facility issues, metering, winter operations, emergency response, or tarmac holds
Monitor radio frequencies as needed
Set up international arrivals – coordinate with other airport agencies, e.g. U.S. Customs and Border Protection (CBP), Airport Authority, etc.
Ferry and charter coordination
Able to strategically identify operational challenges and implement improvements to maximize and ensure success of on-time performance initiatives
Accountable to Operations Managers and/or General Manager for monitoring and safely executing daily flight activity
Supports and coaches operations crewmembers, encourages engagement, and takes a significant role in their development and growth achievement through effective performance management and ongoing constructive feedback
Directs and guides operations crewmembers through operational issues while coordinating efforts with all applicable stakeholders throughout the operation as well as business partners in order to ensure effective day-to-day collaboration and accountability
Ensures that policies and procedures are conducted in accordance with applicable federal regulations and standards, including escalating any non-compliance to leadership, and advising of any other escalated operational issues while monitoring events
Evaluates daily crewmember shift schedules and assignments to ensure maximum efficiency during regular and irregular operations
Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement by establishing clear performance expectations and accountability for crewmembers
Other duties as assigned, including special projects
High School Diploma or General Education Development (GED) Diploma
At least eighteen (18) years old
Three (3) years of customer service, sales, or airline experience, OR one (1) year of JetBlue Customer Experience (CEX) experience
Ability to work all shifts including weekends, holidays and irregular operations
Working knowledge of Microsoft Office suite software such as Word/Excel/PowerPoint
Strong verbal and written communication skills
Ability to multi-task and prioritize tasks
Ability to work under minimal supervision and in a team environment
Outstanding attention to detail
Highly organized and focused
Ability to learn new technology and operating systems
Where applicable, required to obtain and maintain United States Customs Clearance
Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
Available for overnight travel (10%)
Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship
For internal candidates, good standing in attendance performance and safety
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities
The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.
