Job Summary
The Program Expansion Manager is responsible for supporting the Franklin Food Pantry’s grant-funded expansion initiative focused on increasing equitable access to pantry services for high-need populations, including families with children and seniors. This position will oversee operational volunteer training, strengthen inventory and distribution systems, and manage the Oasis scheduling system to ensure a smooth, welcoming, and client-centered pantry experience. The role is designed as a temporary two-year capacity-building position, with the long-term goal of transitioning operational leadership to trained Lead Volunteers.
Program Expansion & Client Services
- Support implementation and coordination of expanded pantry shopping hours aligned with community needs
- Provide support for new client registrations, conduct interviews, answer questions, and follow-up in conjunction with the Client Lead
- Provide direct client support during pantry operations while fostering a welcoming and trauma-informed environment
Volunteer Training & Leadership Development
- Assist with recruitment, onboarding, training, and support of volunteers for expanded-hour operations
- Support development of Lead Volunteers capable of independently managing pantry operations and client support functions
- Provide ongoing training and troubleshooting support related to client-facing systems and pantry procedures
- Promote strong volunteer engagement, communication, and operational consistency
Operations & Inventory Support
- Support pantry operations including inventory oversight, stocking, product flow, and food distribution coordination during shifts
- Monitor inventory levels and communicate supply needs to leadership staff
Oasis Scheduling System Management
- Manage and support the Oasis client scheduling system, including appointment scheduling, troubleshooting, and volunteer training
- Assist with reducing scheduling errors and improving appointment flow during pantry operations
Additional Responsibilities
- Participate in onboarding and cross-training during the first three months of the project, including learning pantry operations, volunteer management, inventory systems, and trauma-informed care principles
Skills and Competencies
- Ability to function in a fast-paced environment while adapting to ever-changing conditions on a daily basis
- Excellent interpersonal skills
- Ability to support and train volunteers in operational procedures and client service practices
- Comfort with technology and aptitude for learning scheduling and database systems, including Oasis and Microsoft Suite
- Commitment to trauma-informed, client-centered service delivery
- Excellent organization, time-management, and task-management skills
- Some knowledge of food safety ideal but not required
Physical Requirements
- Light to moderate physical effort required, including lifting and moving food products and supplies
- Ability to lift up to 30 pounds as needed
- Ability to stand, move throughout the facility, and assist with pantry operations during shifts
Education and Experience
- Experience in a client-facing, volunteer coordination, or community services role preferred
- Experience working with populations facing food insecurity or other social determinants of health preferred
- Experience supporting operations, scheduling systems, or inventory management preferred
The Franklin Food Pantry is an Equal Opportunity Employer. We believe that employees and volunteers from diverse backgrounds and perspectives, and an inclusive and respectful environment enriches the organization, our community and the experience of our clients.
Pay: $27.00 - $29.00 per hour
Benefits:
- Flexible schedule
- Paid time off
Experience:
- client facing: 1 year (Preferred)
- working with populations facing food insecurity: 1 year (Preferred)
Ability to Commute:
- Franklin, MA 02038 (Preferred)
Work Location: In person
