As the Business Office Manager, you will oversee all Business Office functions under the direction of the Administrator & Corporate Business office Director, ensuring compliance with current federal, state, and local regulations. You will play a key role in maintaining accurate financial and administrative procedures while supporting residents, families, and staff with professionalism and care.
Responsibilities:
- Maintain working knowledge of computer software and Medicaid Applications.
- Maintain resident and business office files.
- Assist with resident billing issues for all Private and Patient Liability Accounts.
- Ensure timely deposit of move-in deposits and rents.
- Send monthly delinquent notices and follow established collection guidelines.
- Safeguard all proprietary, financial, and resident information.
- Monitor and record petty cash disbursements and reconcile resident Trust
- Respect and maintain the confidentiality of all office records and restricted information.
- Submit timely Medicaid Renewals monthly
Daily Business Office Tasks:
- Run Action Summary in PCC for admissions, discharges, and changes; save and file appropriately. Complete and submit daily census
- Coordinate with Admissions to ensure contracts are signed and correct rates are entered; complete AR setup in PCC.
- For Medical Assistance/Managed Care Organization (MCO) admissions, confirm authorizations, enter information in PCC, and upload documentation.
- Clear AR dashboard, voicemails, and return calls promptly.
- Document customer service calls and follow-up in PCC.
- Review Aging Report; initiate collection calls for unpaid balances by the 5th of the month and escalate as needed.
- Review Managed Care authorizations expiring within 30 days.
Month-End Tasks:
- Partner with AR Team to prepare community financials for close.
- Prepare and mail private pay statements
- Verify statements are sent to the correct responsible party (POA, family member, or resident).
Requirements:
- At least 2 years' experience as a BOM is required
- WI SNF experience as a BOM with expertise in Medicaid applications
- Managed Medicaid as a payer and forms, etc.
- WI-ITS knowledge
- PCC AR side proficiency and resident trust (not required but preferred)
Application Question(s):
- Do you have experience as a BOM in a Wisconsin Skilled Nursing setting?
Work Location: In person
