Position Summary:
Seeking a professional, organized, and dependable Secretary / Front Desk Administrative Assistant to serve as the first point of contact at the front desk. This position is responsible for providing excellent customer service to tenants, residents, families, visitors, and staff while assisting with day-to-day administrative operations.
The ideal candidate will be highly organized, professional, able to handle multiple tasks at once, and comfortable addressing tenant concerns and complaints in a calm and respectful manner. Basic QuickBooks experience is preferred.
Essential Duties and Responsibilities
- Serve as the primary point of contact at the front desk and greet tenants, residents, families, visitors, and vendors in a professional and welcoming manner.
- Answer and direct incoming phone calls and respond to general inquiries.
- Receive, document, and appropriately communicate tenant complaints, concerns, and requests to management.
- Follow up on tenant concerns as directed and maintain accurate documentation.
- Provide general administrative and clerical support to management and staff.
- Maintain organized and accurate files, records, correspondence, and other documentation.
- Perform regular filing, scanning, copying, faxing, and data entry.
- Prepare letters, notices, forms, reports, and other administrative documents as needed.
- Maintain calendars, appointments, meetings, and other administrative schedules.
- Receive, sort, distribute, and organize incoming mail and other correspondence.
- Assist with maintaining office supplies and notifying management when supplies need to be reordered.
- Assist with invoices, receipts, payments, and other financial documentation as assigned.
- Utilize QuickBooks for basic administrative and bookkeeping functions when needed.
- Maintain confidentiality of tenant, employee, financial, and company information.
- Communicate professionally and respectfully with tenants, families, staff, vendors, and management.
- Assist with special projects and other administrative duties as assigned.
- Maintain a clean, organized, and professional front-desk and office environment.
Qualifications
- High school diploma or equivalent preferred.
- Previous experience in a secretarial, receptionist, administrative assistant, property management, healthcare, or customer service position preferred.
- QuickBooks experience preferred.
- Strong organizational and time-management skills.
- Excellent verbal and written communication skills.
- Strong attention to detail and accuracy.
- Ability to handle confidential information appropriately.
- Ability to remain calm, professional, and courteous when dealing with complaints or difficult situations.
- Ability to prioritize and manage multiple tasks in a busy front-desk environment.
- Proficient with Microsoft Office and general computer applications.
- Professional appearance and positive attitude.
- Ability to work independently while also functioning effectively as part of a team
Pay: $20.00 - $25.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
