Guest Services Agent / Shuttle Driver
Hourly Compensation: $13.00
POSITION SUMMARY
The Guest Services Agent / Shuttle Driver is responsible for creating exceptional guest experiences by providing professional transportation services and assisting guests throughout their stay. This position serves as a key ambassador for The Founders Inn & Spa by welcoming guests, responding to requests, transporting guests safely, and ensuring the highest level of customer service at all times.
QUALIFICATIONS
Education, Knowledge, Training & Experience
- High school diploma or equivalent preferred.
- Minimum of one year of customer service, hospitality, transportation, or related experience preferred.
- Must possess a valid driver's license.
- Must maintain a clean DMV driving record.
- Must be at least 21 years of age
- Ability to pass a motor vehicle record (MVR) review.
- Ability to read, write, and speak basic English.
- Ability to understand and apply basic mathematical skills.
- Ability to follow written and verbal instructions.
- Strong guest service and communication skills.
- Ability to remain professional and courteous in all guest interactions.
- Ability to work independently and as part of a team.
- Ability to lift, push, pull, stoop, bend, and stand for extended periods.
- Ability to work a flexible schedule, including weekends, evenings, and holidays.
ESSENTIAL FUNCTIONS
- Provide guest services in a highly professional manner, consistently exceeding guest expectations.
- Greet and interact with guests in a friendly and professional manner while creating a memorable "WOW" experience.
- Safely transport guests to and from designated locations, including the airport and oceanfront.
- Assist guests with luggage and transportation needs.
- Ensure all guest requests are handled in a timely and efficient manner.
- Maintain cleanliness and appearance of shuttle vehicles and guest service areas.
- Inspect transportation vehicles daily and report maintenance concerns promptly.
- Interact with guests, coworkers, and management in a professional and courteous manner.
- Resolve guest concerns and service issues in a positive and professional manner.
- Complete required safety training and comply with all company policies and procedures.
- Report unsafe work conditions, safety concerns, and security violations immediately.
- Participate in training programs, meetings, and special projects as assigned.
- Remain knowledgeable of hotel services, amenities, and local attractions.
BENEFITS
- 401(k) with Company Match
- Weekly Pay
- Hilton Travel Discounts Worldwide
- Growth Opportunities
- Spa and Restaurant Discounts
- 50% Tuition Remission at Regent University
- Complimentary Employee Meal Per Shift
Why Join Us?
At The Founders Inn & Spa, we're more than just a workplace—we're a community dedicated to delivering exceptional guest experiences. Joining our team means becoming part of an organization that values your growth, supports your development, and offers opportunities for advancement. With a focus on teamwork, innovation, and a positive work environment, we empower you to bring your best self to work every day.
If you enjoy working with people, providing outstanding customer service, and creating memorable guest experiences, we'd love to have you join our team.
