Pacific Rise Co is seeking a professional and customer-focused Client Service Representative to join our Detroit, MI team. This role is responsible for providing exceptional support to clients, managing service-related inquiries, maintaining accurate records, and helping ensure a positive customer experience.
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Resolve client concerns promptly and escalate issues when necessary
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Process service requests and maintain detailed client records
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Coordinate with operations and administrative teams to support client needs
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Follow up on outstanding inquiries and service matters
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Assist with account maintenance and documentation tasks
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Ensure compliance with company service standards and procedures
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Support additional administrative responsibilities as assigned
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High school diploma or equivalent required
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Strong verbal and written communication skills
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Excellent interpersonal and problem-solving abilities
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Proficiency with Microsoft Office and basic computer applications
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Strong organizational and multitasking skills
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Health insurance
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Dental insurance
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Vision insurance
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Paid time off
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401(k) with company match
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Employee training programs
