Job Description:
The Account Manager is responsible for the full sales lifecycle as it pertains to the current customer base of the company. This position must farm active customers to up-sell products and services by developing a thorough understanding of their business needs.
Opportunity:
Work for a growing Managed IT Services company operating in the Greater Seattle & Greater Austin areas.
Help small to midsized firms leverage modern technology solutions to improve their business operations and secure them from breach.
Be part of a company that allows you exposure to a variety of different challenging business and technology problems on a daily basis.
Maintain control of your work life balance in a flexible environment that values and rewards both personal and professional success.
Receive an extremely competitive benefits structure for your hard work and dedication to the role.
Basic Functions:
- Work with active customers to develop a deep understanding of their needs and translate those needs into product requirements that satisfy their demands.
- Cross-selling and up-selling services and solutions to existing accounts.
- Qualify new sales opportunities for current customers.
- Receive requests for service and product details from customers and provide timely responses.
- Conduct onsite or online presentations that showcase the services and products of the company to active customers.
- Work with management to develop proposals, quotes and respond to RFP/RFI documents.
- Effectively communicate features and benefits of solutions and manage prospect expectations throughout the lifecycle of the account.
- Manage the complexity of service proposals, contracts, lease agreements and service level agreements.
- Maintain in-depth product knowledge of the service offerings of the company.
- Perform sales procedures through activities and opportunities in CRM and remain compliant with defined policies and procedures.
Additional Duties and Responsibilities:
- Attend weekly sales meetings and ensure sales opportunities are compliant with company policy.
- Develop in-depth knowledge of the service catalog and how it relates to customer’s needs.
- Document internal processes and procedures related to duties and responsibilities.
- Responsible for entering time and expenses as they occur.
- Understand processes by completing assigned training materials.
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Possess a track record of managing the customer commitment, negotiation, and closing of the sales process.
- Demonstrated level of success in the development of client relationships.
- Enjoy working with customers and external audiences.
- High energy and drive with good negotiation skills.
- Proficient with general office applications.
- Strong organizational, presentation, and customer service skills.
- Skill in preparing written communications and materials.
- Interpersonal skills: such as video & telephony skills, communication skills, active listening and customer-care.
- Ability to multi-task and adapt to changes quickly.
- Typing skills to ensure quick and accurate data entry.
Educational/Vocational/Previous Experience Recommendations:
- 3 years experience selling relevant services and products and/or relevant education.
- AA/AS, preferably in business, technology or marketing; BA/BS preferred but not required.
Only local candidates need apply.
The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.
