Please note that positions are located throughout the Bronx.
The Superintendent serves as the on-site operational leader, responsible for ensuring the safe, compliant, and efficient operation of an assigned residential building. Acting as the primary technical and operational authority, the Superintendent is expected to work independently, exercise sound judgment, and respond promptly and effectively to issues impacting safety, habitability, or overall building performance. Key areas of responsibility include maintaining building systems' integrity; executing preventive maintenance; leading emergency response efforts; ensuring regulatory readiness and compliance; coordinating vendors and service providers; managing work orders and maintaining accurate documentation; and overseeing the building's daily operational and administrative control.
The Superintendent is responsible for maintaining and safeguarding:
Plumbing systems
Minor electrical systems (within scope)
Boiler and heating systems
PTAC/HVAC units
Fire alarm and life safety systems
Doors, locks, and hardware
Common areas and building perimeter
The Superintendent is responsible for emergency response within their assigned building.
This includes:
Loss of heat
Active water leaks or flooding
Electrical hazards
Fire alarm or life-safety system issues
Severe weather impacts
Critical operational disruptions
Take immediate containment action
Assess whether on-site response is required and report when necessary
Perform initial diagnostics and stabilization efforts
Escalate appropriately to leadership and vendors
Document all actions taken
Failure to respond appropriately or timely to urgent conditions may constitute performance deficiency.
All work orders must include:
Clear problem description, actions taken, materials used, outcome and verification, photos where required
The Superintendent must actively manage backlog and prevent accumulation of unresolved work.
The Superintendent is responsible for managing daily building operations, including:
Structuring and planning daily workflow
Prioritizing competing demands (emergencies, work orders, vendors, inspections)
Balancing reactive and scheduled work
Coordinating access with tenants, staff, and vendors
Ensuring operational continuity throughout the day
The Superintendent must demonstrate the ability to operate independently without requiring step-by-step direction.
The Superintendent shall:
Schedule vendors efficiently and confirm access in advance
Coordinate tenant access and site readiness
Verify Certificates of Insurance (COIs) prior to work
Confirm completion and quality of vendor work
Escalate major repair recommendations to leadership
Track vendor performance and report issues
The Superintendent may not authorize major capital repairs without leadership approval.
Provide clear and timely updates to supervisors
Communicate status of ongoing work, delays, and escalations
Draft building notices (water shutdowns, maintenance alerts, emergency notices)
Maintain professional written and verbal communication
Failure to communicate issues or delays is considered a performance failure.
The Superintendent must demonstrate competency in:
Work order systems (e.g. RealPage)
Email communication (Outlook)
Team communication platforms (Microsoft Teams)
Basic tracking tools (Microsoft Planner, Excel, calendar, checklists, etc.)
Document all work digitally and accurately
Track tasks and recurring responsibilities using systems (not memory)
Communicate updates through appropriate platforms
Maintain organized and accessible records
Ability to use required systems will impact performance evaluation.
The Superintendent is responsible for:
Maintaining appropriate stock of essential supplies
Establishing and monitoring par levels
Ordering supplies before stock depletion
Verifying receipt of materials and services
Supporting invoice validation
Maintaining key control discipline
EDUCATION AND EXPERIENCE:
High School Diploma or equivalent required; technical or vocational training in building maintenance or a related field preferred
Minimum of five (5) years of experience in multi-unit residential maintenance or a Superintendent-level role required
Demonstrated competency in plumbing, minor electrical work, and heating/boiler systems required
Proven experience responding to building emergencies and executing preventative maintenance programs required
Experience utilizing work order/property management systems and coordinating vendors required
Familiarity with regulatory and compliance standards (DOB, FDNY, HPD) strongly preferred
