A glimpse at the job:
HERE, WE CRAFT EXCELLENCE TOGETHER. At Safran, we believe in sustainable career journeys, collaboration as a cornerstone of innovation, and the freedom to explore diverse career paths. As a Customer Service Representative, you'll contribute to meaningful projects that shape the future of aerospace.
1. Occupational Summary (Position Objective & Authorities)
Objective:
The Customer Service MRO Lead will be responsible for managing customer facing commercial and administrative activities, as well as, serve as the primary customer interface, order management, quotation, delivery commitment and customer communications for their assigned accounts. In addition to these activities, they will be expected to drive process improvement, digital transformation and business projects related to the Customer Service role. This position has no direct supervisor responsibility.
2. Essential Functions (Duties and Responsibilities)
Main Function Responsibilities:
List the current duties and responsibilities each which account for more than 5-10% of the incumbent's time or are critical to the successful performance of the job
A) Customer Service & Order Management
i) Process customer orders
ii) Prepare quotations
iii) Maintain customer order books
iv) Point of contact for assigned accounts
v) Support accounting for cash collection when necessary.
B) Cross-Functional Coordination
i) Coordinate with Planning, Purchasing, Operations, Quality and Finance teams on customer orders
ii) Monitor Delivery risks
iii) Support corrective actions and customer focused solutions
C) Continuous Improvement and Digital Transformation
i) Lead customer satisfaction initiatives.
ii) Standardize processes across all CSRs.
iii) Implement digital tools, which could include ERP, Power BI, automation and/or AI solutions.
iv) Develop business metrics and dashboards
v) Support implementation of new MRO service offerings.
