Community Bank - Senior Operations Officer
Our client is an innovative community bank that has built its success by delivering exceptional value through competitive deposit rates, low fees, and a seamless digital banking experience rather than expanding a traditional branch network. The Senior Operations Officer is a hands-on management professional responsible for the efficiency & security of a financial institution’s daily operational activities and functions.
The Community Bank Senior Operations Officer is responsible for overseeing the bank's daily operations to ensure efficiency, security, and compliance. In this role, you will manage key back-office functions, including transaction processing, account management, internal audits, treasury operations, and garnishment/levies/subpoena request, fraud research, improve workflows through technology and strategic planning while serving as a liaison between staff, clients, and executives to ensure excellent service, operational effectiveness, and risk management.
Best-in-Class Benefits and Culture:
They offer competitive compensation depending on experience, and an extensive benefits package, enhances their commitment to your success. Our client’s benefits package includes:
- Comprehensive health coverage: Medical, dental, and vision insurance provided
- Robust retirement planning: 401(k) plan available with employer matching
- Financial security: Life and disability insurance for added protection
- Flexible financial options: Health savings and flexible spending accounts offered
- Well-being and work-life balance: Paid time off, flexible schedule, and remote work choices provided
Plus, they work to maintain the best possible environment for their employees, where people can learn and grow with the company. They strive to provide a collaborative environment where everyone feels encouraged to contribute to their processes, decisions, planning, and culture.
To thrive/succeed as the Community Bank Senior Operations Officer, you should be able to:
- 10+ years community banking in a senior operations role, with at least 5 years in a leadership/management role overseeing operational functions.
- Hands-on advanced knowledge of bank operations and payment systems, including treasury management, ACH, wires, Fed payment systems, Positive Pay, and core banking platforms (FIS Horizon XE preferred).
- Strong compliance, risk management, and fraud prevention expertise with experience supporting regulatory requirements and internal audit processes.
- Analytical and problem-solving skills with the ability to improve workflows, analyze data, and implement operational efficiencies.
- Excellent communication and leadership abilities with experience developing policies, presenting to executives, and collaborating with internal teams and clients.
Your responsibilities as the Community Bank Senior Operations Officer will include:
- Oversee daily bank operations including ACH, wires, deposit processing, debit cards, fraud research, account services, and online banking/cash management/treasury management activities.
- Manage operational compliance, risk, and audit functions by coordinating internal, external, and regulatory audits, ensuring accurate documentation, quality control, and regulatory readiness.
- Develop and enhance operational processes, policies, and procedures to improve efficiency, strengthen controls, optimize resources, and support regulatory requirements.
- Lead and collaborate with cross-functional teams by providing operational guidance to departments such as, accounting, loan administration, and branch/lobby services.
- Support strategic initiatives and vendor/client relationships by partnering with senior leadership, managing operational plans, and resolving complex service issues.
Be a strategic force behind our bank’s success—leading operational excellence, advancing process improvements, and empowering teams to deliver secure and seamless financial solutions.
Our client is an equal opportunity employer that welcomes and encourages diversity in the workplace. It does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We will consider qualified applicants with criminal histories for employment.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
