Must Have Technical/Functional Skills
Assist users with general technologies, including Windows 10/11, Virtual Desktops, MacOS, and workstation hardware (Mac, Dell, HP)
Customer handling skill
Problem solving
Excellent Communication
Roles & Responsibilities
- Willingness to work in flexible shift schedules and available for on call support
- Diagnose and resolve basic video conferencing issues, including Microsoft Teams and Zoom.
- Independently manage escalations and prioritize tasks while communicating effectively across all organizational levels.
- Manage and troubleshoot Citrix Virtual Apps and Desktops.
- Operate and troubleshoot in-room video conferencing systems from vendors like Poly and Cisco.
- Provide comprehensive support for end-user hardware, software, and peripherals.
- Support mobile technologies such as iOS devices, Workspace ONE, and Intune.
- Experience in handling tickets via ITSM tool preferably Service Now
- Ability to work independently and manage tasks effectively.
- Experience working with a team in a larger IT environment.
- Experience working with video conferencing systems from companies like Poly and Cisco.
- Good communication skills, able to interact with different IT customers, including leadership.
- Good knowledge of common technologies, such as: Windows 10 and 11, Virtual Desktops & MacOS
- Knowledge of Microsoft Endpoint Configuration Manager and JAMF.
- Some familiarity with Citrix Virtual Apps and Desktops.
- Experience helping users with their computers, software, and devices
Salary Range: $65,000-$70,000 a year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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