Job Summary
We are seeking an experienced and motivated Lead Dog Groomer to provide high-quality grooming services and to offer leadership, coaching, and technical direction to a team of groomers and bathers. This role combines hands-on grooming expertise with team development, quality control, and customer service excellence.
The ideal candidate is a skilled groomer with strong leadership abilities, a passion for pet care, and a commitment to delivering exceptional service and results.
Key Responsibilities
Grooming Services & Client Experience
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Perform full-service grooming, including bathing, brushing, clipping, trimming, and breed-specific styling
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Conduct thorough assessments of each dog’s coat, skin, ears, nails, and overall condition
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Recommend appropriate services, add-ons, and products based on pet needs
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Clearly communicate grooming plans, pricing, and service expectations to pet parents
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Maintain detailed records of grooming instructions and customer preferences
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Notify pet owners when services are completed and provide ongoing communication as needed
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Deliver exceptional customer service and ensure a positive salon experience
Leadership & Team Development
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Provide day-to-day leadership, coaching, and technical guidance to groomers and bathers
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Train and support skill development for bathers, and maintain grooming and bathing quality standards across the team
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Perform regular quality checks on groomers and bathers
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Participate in bi-weekly performance meetings and support team performance improvement
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Address and resolve customer concerns, including making service corrections when needed
Operations & Performance
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Maintain strong customer service standards and meet or exceed established goals
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Adapt to changing priorities, including assisting with walk-in grooming services.
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Communicate effectively and professionally with customers and team members
Pet Safety & Care
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Ensure accuracy of release forms, kennel cards, and service documentation
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Monitor pets for stress, health concerns, or behavioral changes and report as needed
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Ensure kenneled pets are comfortable, have access to water, and are walked regularly
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Communicate any health or safety concerns to management and pet owners
Salon Maintenance & Compliance
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Maintain a clean, safe, and organized grooming environment.
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Complete daily and weekly cleaning and sanitation tasks
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Respond appropriately to any pet or employee incidents, ensuring proper care and reporting
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Support additional salon duties as assigned by management
Qualifications
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Minimum of 2 years of professional dog grooming experience required
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Minimum of 2 years of professional bathing experience required
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Associate’s degree preferred
Skills and Abilities
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Strong leadership, coaching, and team development skills
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Proficiency in a variety of grooming techniques, including clipping, trimming, hand-stripping, and breed-standard styling
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Knowledge of grooming tools and equipment
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Familiarity with dog breeds and grooming standards
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Excellent customer service and communication skills
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Ability to manage multiple priorities in a fast-paced environment
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Strong attention to detail and problem-solving skills
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Ability to work both independently and collaboratively
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Ability to complete a grooming skills assessment
Compensation & Benefits
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Pay: Up to $20.00 per hour + up to 45% commission.
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Strong earning potential with a competitive commission structure
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Exclusive Professional Development Opportunity:
Participate in bi-weekly, hands-on mentorship and leadership development sessions with a multi-award-winning international competition groomer. With over 20 years of experience in advanced grooming techniques, salon leadership, and professional instruction, this mentorship offers a rare opportunity to elevate your craft, refine advanced skills, and grow as a leader in the grooming industry.
Work Environment
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Fast-paced grooming salon environment
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Frequent interaction with dogs of all breeds, sizes, and temperaments
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Requires standing, bending, and lifting throughout the workday
This is more than just a grooming role; it’s an opportunity to advance your career, maximize your earning potential, and learn from one of the best in the industry.
