Love tackling tech challenges and delivering exceptional service?
Join our fast-growing Help Desk team at Coordinated Business Systems! We're on the hunt for a talented Level 1 Technical Support Specialist to cover our 2nd shift (10am - 7pm CST) who can combine sharp troubleshooting skills with a passion for first-rate client support. This is a fully remote position.
In this role, you'll put your technical skills to work supporting Microsoft solutions, while showing strong communication abilities and a dedication to ongoing learning. To be successful, candidates should already be familiar with Microsoft 365 Admin Portal, Active Directory, and PC setup. You don't need to be an expert, but you should have enough exposure to jump in, contribute right away, and keep building your skills as you grow with us.
Position Summary:
- Provide tier-1 support for internal and external customer incidents.
- Assist with day-to-day operations of service department through interactive daily communications with all company team members.
- Create recurring revenue by providing high quality technical solutions and exemplary customer service (including strong verbal and written communications and follow-up skills).
- Provide skilled independent help-desk capabilities by phone, remote or face-to-face with our clients.
- Maintain detailed awareness and understanding regarding current software and technical procedures.
- Input and manage tickets and daily time entry through our PSA Professional Services Automation) system.
- Interface with third party vendors to assist with problem resolution.
- Support clients with our Remote Monitoring and Management solution.
Skills and Requirements:
- Associate’s degree in a related field or 1-2 years Help Desk experience.
- Excellent organizational skills.
- Strong written and verbal communication skills.
- Adaptable and capable of learning new software quickly.
- Customer service
- Windows Remote Desktop
About Coordinated Business Systems
For over 40 years, Coordinated Business Systems has empowered companies across Minnesota and Western Wisconsin with cutting-edge business solutions. We specialize in Managed Print Services (MPS), Managed Network Services (IT/MSP), Voice/UCaaS, Document Management, and office technology. Our commitment to innovation and customer success fuels our continued growth.
We’re proud to be locally owned and operated, with a strong belief in work-life balance, employee development, and doing the right thing, every time.
Coordinated Business Systems Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Vision insurance
Experience:
- Office 365 - administration, licensing etc: 1 year (Required)
Work Location: Remote
