POSITION HIGHLIGHTS
The Repair Coordinator will support the development, coordination, and execution of integrated office procedures. This is a key position that functions as the hub of operations, involved with and supporting the repair department. This is a full-time position with an expectation of no less than 40 hours per week. Overtime is to be pre-approved by the department manager based on department need.
DUTIES/RESPONSIBILITIES
- Serve as the first point of contact for customers calling with repair needs. Answer incoming phone calls promptly and professionally, ensuring all inquiries are documented and routed appropriately for timely resolution.
- Strategically manage and coordinate daily schedules for repair technicians. Prioritize tasks based on urgency, location, and technician availability to maximize operational efficiency and minimize downtime.Answer incoming phone calls.
- Schedule repair estimates and service visits with customers, ensuring clear communication regarding appointment times, technician arrival windows, and scope of work. Confirm appointments and follow up with reminders to minimize no-shows and delays.
- Track and follow up on submitted estimates to ensure timely customer responses and facilitate the approval process. Address any questions or concerns customers may have regarding proposed work.
- Review repair requests and technician feedback to compile accurate parts lists for each job. Identify required materials, tools, and components based on the nature of the repair and ensure compatibility with existing systems.
- Work closely with the Purchasing Officer to source and secure necessary parts for scheduled repairs. Monitor inventory levels, place orders, and track deliveries to ensure timely availability of materials. Communicate any delays or substitutions to technicians and customers.
- Maintain ongoing communication with customers throughout the repair process. Provide timely updates on scheduling, technician arrival, parts availability, and job status. Address customer questions and concerns with professionalism and empathy.
- Update customer records with relevant notes, service history, and photos. Ensure profiles are complete and accurate to support future service visits and customer interactions.
- Monitor the company’s texting platform for incoming messages from customers and technicians. Respond promptly to inquiries, relay information between parties, and escalate issues when necessary.
- Regularly assess technician workload and repair volume. Inform management of scheduling bottlenecks, resource constraints, or emerging issues that may impact service delivery. Offer recommendations for process improvements when appropriate.
- Provide coverage and support for coordinators in other departments during absences, high-volume periods, or special projects. Adapt quickly to different workflows and team dynamics.
- Perform other duties as assigned by management, including cross-functional support, special projects, and process improvement initiatives.
MINIMUM REQUIREMENTS
- High school diploma or equivalent, or equivalent learning attained through experience required.
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and scheduling/dispatch software.
- Familiarity with CRM systems and service management platforms.
- Excellent verbal and written communication skills.
- Strong customer service orientation with the ability to handle inquiries and resolve issues professionally.
- Minimum of 2 years of experience in administrative support, scheduling, dispatching, or customer service—preferably in a maintenance, construction, or field service environment.
PHYSICAL REQUIREMENTS
- Ability to remain in a stationary position (e.g., seated or standing) for extended periods while performing computer-based tasks.
- Frequent movement within the office to access files, printers, or communicate with team members.
- Operate a computer keyboard, mouse, telephone, and other office equipment.
- Ability to read and interpret digital and printed materials, including service requests, schedules, and customer communications.
- Sufficient auditory capability to engage in phone conversations and participate in virtual or in-person meetings.
- Must be able to communicate effectively in spoken and written English (or other applicable languages) with customers, technicians, and team members.
- Occasionally required to lift or carry items weighing up to 20 pounds, such as office supplies or small equipment.
- Ability to concentrate, prioritize tasks, and manage multiple responsibilities in a fast-paced environment.
- Capable of handling interruptions and shifting priorities while maintaining attention to detail.
WHY E-KONOMY?
The People.
You will be part of an exceptional group of people.
The Opportunity.
Whether you want to climb the career ladder or hone your skills in a current role, we give people the opportunity to succeed.
The Benefits.
Medical, dental, vision, 401K, paid time off... we have all of that and more.
The Free Snacks.
Because who doesn't love a good snack?
Let's be the best. Together.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
