Front Desk & Admissions CoordinatorPosition Summary
Brooklyn School of Excellence is seeking a highly organized, professional, and customer-focused Front Desk & Admissions Coordinator to become the first point of contact for prospective and current families.
This role combines front desk operations with admissions coordination and sales support. The successful candidate will create an exceptional first impression for every family, manage the admissions pipeline, coordinate school tours, maintain accurate records, and help convert prospective families into enrolled students.
The ideal candidate is warm, proactive, detail-oriented, and enjoys building relationships while maintaining outstanding organizational standards.
Key ResponsibilitiesFront Desk & Office Operations
- Welcome students, parents, staff, visitors, and prospective families.
- Answer incoming phone calls, emails, and inquiries professionally.
- Manage the front desk and maintain a welcoming school environment.
- Schedule appointments, meetings, interviews, and school tours.
- Handle incoming and outgoing mail and deliveries.
- Maintain office supplies and administrative records.
- Ensure visitor sign-in procedures and school security protocols are followed.
- Provide general administrative support to the leadership team.
Admissions & Sales Coordination
- Serve as the primary point of contact for prospective families.
- Respond promptly to all admissions inquiries.
- Schedule and coordinate school tours, interviews, and trial days.
- Conduct engaging school tours for prospective families.
- Present school programs and answer admissions-related questions.
- Follow up with prospective families after tours and meetings.
- Maintain continuous communication throughout the enrollment process.
- Assist families with enrollment documentation.
- Support student recruitment initiatives and Open House events.
Lead & CRM Management
- Maintain accurate records of all prospective families.
- Ensure every inquiry is entered into the CRM.
- Track lead stages throughout the admissions process.
- Maintain detailed notes after every parent interaction.
- Ensure timely follow-up with every prospective family.
- Prepare weekly admissions and lead pipeline reports.
Parent Experience
- Deliver exceptional customer service to current and prospective families.
- Build positive, professional, and trusting relationships with parents and visitors.
- Respond to parent inquiries promptly, professionally, and courteously.
- Resolve routine questions and concerns or direct families to the appropriate staff member.
- Create a warm, welcoming, and professional first impression of the school.
- Represent the school's values and commitment to outstanding parent experience.
QualificationsRequired
- Fluent verbal and written English and Russian.
- Excellent communication and interpersonal skills.
- Strong customer service mindset.
- Excellent organizational and multitasking abilities.
- Professional appearance and demeanor.
- Strong attention to detail.
- Proficiency with Google Workspace and Microsoft Office.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Positive, proactive, and solution-oriented attitude.
- Ability to work independently while being a strong team player.
Preferred
- Previous experience in sales, customer service, front desk, administrative support, executive assistant, office coordinator, or a similar client-facing role.
- Experience conducting client meetings, presentations, or tours.
- Experience managing leads, customer follow-up, or CRM systems.
- Experience with Brightwheel is a plus.
- Experience in a private school or educational environment is an advantage, but not required.
Language Requirements
- Fluent English (required)
- Fluent Russian (required)
- Mandarin/ Farsi is a strong advantage
Key Performance Indicators (KPIs)
- Average response time to new inquiries.
- Number of school tours scheduled.
- Number of school tours completed.
- Tour-to-enrollment conversion rate.
- Inquiry-to-tour conversion rate.
- Lead follow-up completion rate.
- CRM data accuracy.
- Parent satisfaction and customer service quality.
- Zero missed or unassigned leads.
- Timeliness and accuracy of admissions reporting.
Personal Qualities
We are looking for someone who is:
- Friendly and welcoming.
- Sales-oriented and confident.
- Highly organized.
- Professional and reliable.
- Detail-oriented.
- Self-motivated.
- Positive and energetic.
- Comfortable communicating with families from diverse backgrounds.
- Able to build trust and represent the school with professionalism.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Brooklyn, NY 11235 (Required)
Ability to Relocate:
- Brooklyn, NY 11235: Relocate before starting work (Required)
Work Location: In person
