Job Summary
Our Automotive Dealership is actively seeking a service advisor for our service department. Our Service advisors play a vital in customer satisfaction scores, repeat and referral business. Candidates must be able to work in a fast pace environment, writing up multiple customers every hour, and have the ability to recommend certain services based on time, miles, and our technician's recommendations. Compensation is based on a combination CP, Warranty Parts and Labor sales, sales and Customer Satisfaction Scores set forth by the manufacturer and production bonuses.
Job Responsibilities:
· Greet customers promptly (under two minutes) and with a smile
· Show empathy to the customer for their vehicle’s concerns
· Valuing our customer’s time
· Exceed the level of communication set forth at the time of write up
· Obtain customer and vehicle information (email and cell phone)
· Answer customer's questions
· Clearly report all vehicle symptoms as described by the customer
· Determine and recommend needed repairs in accordance with OEM/Factory specifications
· Verify warranty and service contract coverage; explains provisions and exclusions
· Prepare a complete and accurate estimate of cost for labor and parts
· Monitor the progress of each vehicle throughout the day, updating customers daily with the status of their vehicle
· Maintains customer rapport by selling and explaining ethically needed vehicle repairs and maintenance
· Explaining all completed work and charges to the customer during an active delivery
· Meeting the customer's expectations and maintaining high CSI scores
· Maintains critical and on-going relationship with owners and all customers assigned
Qualifications:
· Previous automotive Service Advisor experience is a must
· Professional appearance and work ethic
· Interest in the automotive industry
· Proven record of achieving exceptional customer satisfaction
· Strong verbal and written communications skills
· Valid driver’s license and clean driving record
· Ability to multi-task and be self-managing
· Personal and professional integrity
· DMS and CRM experience a plus (Reynolds and Reynolds, PBS and WiADVISOR)
· Problem solver, thinking outside of the box in order to create a positive customer experience
· Enthusiastic, driven and energetic with a positive attitude
· Superior organizational skills and ability to manage detailed paperwork
· Computer literacy
Job Type: Full-time
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Job Type: Full-time
Pay: $80,000.00 - $120,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- How many years have you written service repair orders in a dealership setting?
- What is the average amount of repair orders you write in a day? What is the amount of open repair orders you have at the end of the month?
- What is most important performance indicator to you? ELR? Hours Per Repair Order? Or Lines Per Repair Order? Why?
Work Location: In person
