Legal Intake Specialist: Setareh Law Group (SLG) is a leading plaintiff side Employment and Class Action Law Firm. The Intake Team is the critical first point of contact for workers seeking legal representation for workplace violations. This role requires an empathetic communicator who can gather sensitive information regarding wage theft, discrimination, and harassment, while maintaining strict adherence to a fixed Wednesday through Sunday schedule (11:00 AM–7:00 PM or 12:00 PM–8:00 PM).
Key Responsibilities:
- Screen Inquiries: Conduct initial phone assessments with prospective clients reporting employment violations.
- Gather Evidence: Interview callers to extract critical legal details regarding timelines, wages, and workplace policies.
- Identify Class Actions: Recognize patterns in worker inquiries that indicate widespread, systemic employer violations.
- Data Management: Document detailed, confidential factual summaries inside the firm's legal CRM database.
- Decline Professionally: Communicate firm rejection decisions compassionately to individuals whose cases we cannot accept.
- Coordinate Consultations: Schedule qualified leads for secondary evaluations with employment law attorneys.
Qualifications & Requirements
- Fixed Schedule Commitment: Absolute availability to work the required Wednesday through Sunday shifts.
- Empathetic Communication: Ability to speak calmly with individuals discussing traumatic or stressful workplace experiences.
- Analytical Listening: Capacity to separate legally relevant facts from general workplace grievances during interviews.
- Strict Confidentiality: Full compliance with attorney-client privilege guidelines regarding sensitive legal data.
- Preferred Experience: Background in plaintiff-side legal intake, civil rights advocacy, or high-volume customer service.
Benefits & Career Growth
- Uncapped Earning Potential: Base hourly pay supplemented by performance bonuses and lead-conversion commissions.
- Professional Development: Structured training and clear performance benchmarks to transition into a Legal Assistant role.
Pay: $25.00 - $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
