Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.
At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.
This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.
Great American is a leading provider of equine mortality insurance and related coverages, serving horse owners, trainers, breeders, and industry professionals across the country. Our team has extensive knowledge of all breeds and disciplines, including Racing, Showing, Cutting, Dressage, Hunter/Jumper, Driving, Reining, Saddle Seat, and Pleasure Riding. For more information about our Equine Division, please visit: https://www.greatamericaninsurancegroup.com/about-us/business-operations/division/equine-mortality
Position Overview
The Equine Mortality Division is seeking an Insurance Operations Associate to join our team in Ocala, Florida. This role is a key member of our operations team and is responsible for supporting the processing and administration of insurance business.
The Insurance Operations Associate reviews incoming submissions, organizes policy documentation, validates information, and helps facilitate the accurate processing of new business and renewals.
We are looking for a highly organized, dependable, and self-motivated individual who enjoys working in a fast-paced environment, learning new systems and processes, and contributing to a collaborative team. Strong computer skills, attention to detail, and effective communication are essential for success in this role.
Great American’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work remotely one day as business needs allow.
Essential Job Functions and Responsibilities:
Managing and prioritizing incoming communications
Processing and maintaining insurance records and documentation
Reviewing information for accuracy and completeness
Maintaining data integrity across systems
Utilizing technology and business systems effectively
Supporting operational improvements and automation initiatives
Adapting to evolving processes and business needs
Performing additional responsibilities as assigned
Qualifications
High School Diploma or equivalent required; Associate degree or relevant coursework preferred.
Strong Microsoft Office and computer skills
Excellent organization and attention to detail
Dependable, self-motivated, and able to work independently
Positive attitude and strong work ethic
Effective verbal and written communication skills
Adaptable and eager to learn new processes and systems
Critical thinker with strong problem-solving abilities
Team-oriented with a focus on continuous improvement
Prior administrative, operations, insurance, or customer service experience preferred
Equine industry knowledge is beneficial but not required
Business Unit:
Equine Mortality
Benefits:
We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.
Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.
Excludes seasonal employees and interns.
