Overview
Join our dynamic automotive team as a Service Manager, where your leadership and expertise will drive exceptional customer experiences and operational excellence. In this pivotal role, you will oversee daily service operations, manage a talented team of technicians and service advisors, and ensure that every vehicle leaving our facility meets the highest standards of quality and safety. Your passion for automotive repair, combined with your strong customer service skills, will help foster a welcoming environment that encourages growth, upselling opportunities, and repeat business. This is an exciting opportunity to lead a high-performing service department in a fast-paced, rewarding setting.
Duties
- Lead and motivate the service team to deliver outstanding automotive repair and maintenance services, ensuring efficiency and customer satisfaction.
- Oversee all aspects of vehicle servicing including oil changes, brake repairs, transmissions, alignments, suspension work, tire services, diesel engine repairs, shocks & struts, air brake systems, and auto body repairs.
- Manage daily operations such as scheduling appointments, assigning work to technicians with mechanic experience or service technician background, and monitoring workflow to meet productivity goals.
- Conduct quality control inspections to ensure repairs meet safety standards and manufacturer specifications; utilize automotive diagnostics tools for accurate troubleshooting.
- Drive sales through effective upselling of additional services like auto estimating, service writing, and vehicle maintenance packages while maintaining transparency with customers.
- Handle cash transactions accurately and maintain detailed records of all service activities and customer interactions.
- Foster strong relationships with customers by providing exceptional customer service, explaining repair needs clearly, and ensuring their satisfaction from initial consultation through vehicle pickup.
Experience
- Proven dealership experience with a strong background in auto service management or automotive repair operations.
- Extensive knowledge of automotive diagnostics, mechanical systems, transmissions, oil changes, brake systems, alignments, suspension components, tire services, diesel engines, shocks & struts, air brakes, and auto body repair.
- Hands-on experience working as a mechanic or service technician is highly desirable to understand technical challenges firsthand.
- Demonstrated ability to upsell services effectively while maintaining integrity and customer trust.
- Strong understanding of auto estimating software and service writing procedures to accurately document repairs and communicate costs.
- Excellent customer service skills with the ability to handle cash transactions confidently.
- Familiarity with automobile sales processes is a plus for promoting additional vehicle-related services or upgrades. Join us in delivering top-tier automotive care by leading our service department with enthusiasm and expertise! Your dedication will help us build lasting customer relationships while driving operational success in a vibrant automotive environment.
Pay: $54,754.34 - $65,940.70 per year
Benefits:
Work Location: In person
