The Medical Triage Specialist will provide support to the clinics by handling administrative tasks such as prescriptions, provide pathology results and prior authorizations as allowed. They will send certified letters for non-compliance. Medical Triage Specialists will be crossed trained in Customer Service to assist during high call volume times and during staff absences. A successful employee will be able to work with a diverse pool of staff and professional, across several locations, managing the needs and demands of our growing practices.
Responsibilities include:
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Provide pathology results
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Respond within 24 hours to messages sent through multiple message channels
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Send applicable prescriptions
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Handle medication and prior authorization electronic faxes for multiple providers
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Accurately filling out prior authorization request forms and documenting charts with updates
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Ensure that patient medical records are up-to-date in accordance with regulatory and compliance policies
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Schedule general, cosmetic, and surgical appointments for multiple providers
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Cross trained in Customer Service call types & functions
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Recognizing, documenting, and informing the Supervisor regarding the trends in internal and external calls
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Mailing of Certified Letters for non-compliance
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Provide excellent customer service to all patients
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Completes a clinical rotation as needed
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Other duties as assigned
Desired skills and attributes include:
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Flexible
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Excellent written and verbal communication
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Clean and presentable appearance
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Team focused and is able to follow detailed instructions carefully with limited oversight
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Organized, punctual and professional
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Eager to grow and to learn with the company
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Fluency in computer systems and a variety of software packages
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Dedicated to patients and personable customer service
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Passionate about the field of Dermatology
Experience:
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Medical Assistant: 1+ year (Preferred)
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Call center: 1 year (Preferred)
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Customer service: 1 year (Preferred)
