About Us
Trophy Automotive Dealer Group is a large automotive dealership committed to delivering exceptional customer experiences while developing high-performing teams. We believe that employee development is essential to our success and are seeking an experienced and motivated The Training & Development Manager is to lead employee training initiatives across all dealership departments.
Position Summary
The Training & Development Manager will be responsible for designing, implementing, and facilitating training programs for employees throughout the dealership. This role will support all business functions, including Sales, Finance & Insurance (F&I), Service, Parts, Administration, and Leadership Development. The ideal candidate is a dynamic trainer who can engage employees at all levels while driving performance, consistency, compliance, and professional growth.
Key Responsibilities
Training & Development
· Develop and deliver comprehensive onboarding programs for new hires across all dealership departments.
· Create and facilitate ongoing training programs focused on:
- Sales processes and customer experience
- Service advisor and technician development
- F&I processes and compliance
- Leadership and supervisory skills
- Communication and customer service excellence
- Dealer Management System (DMS) training
- Company policies and procedures
· Assess training needs through performance evaluations, departmental feedback, and business metrics.
· Create training materials, presentations, guides, job aids, and learning resources.
Performance Improvement
· Partner with department managers to identify skill gaps and performance improvement opportunities.
· Track employee training progress and measure effectiveness through KPIs and performance outcomes.
· Implement coaching programs and follow-up training sessions to reinforce learning.
Compliance & Process Training
· Ensure employees receive required compliance training, including workplace safety, harassment prevention, and industry regulations.
· Maintain training records and documentation.
· Support process standardization across all dealership operations.
Leadership Development
· Develop future leaders through coaching, mentoring, and management training programs.
· Assist with succession planning and employee career development initiatives.
Qualifications
· Bachelor's degree in Training & Development, Human Resources, Business Administration, Education, or related field preferred.
· Minimum 5-7 years of training, learning and development, or organizational development experience.
· Automotive dealership experience strongly preferred.
· Strong understanding of dealership operations including sales, service, parts, and F&I.
· Exceptional presentation, facilitation, coaching, and communication skills.
· Experience developing training curricula and instructional materials.
· Proficiency with Microsoft Office Suite and learning management systems (LMS) preferred.
· Ability to work across multiple departments and influence employees at all organizational levels.
· Must be able to travel to all dealerships across the greater Los Angeles area
Key Competencies
· Training and facilitation expertise
· Coaching and mentoring
· Leadership development
· Organizational effectiveness
· Change management
· Process improvement
· Customer experience focus
· Results-oriented mindset
· Strong interpersonal skills
Interested candidates should submit their resume and a brief summary of their training and leadership experience. We are looking for a passionate professional who can help develop our people and drive dealership success through learning and continuous improvement.
Trophy Automotive Dealer Group is an Equal Opportunity Employer.
Pay: $110,000.00 - $140,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Education:
Experience:
- Training and Development : 5 years (Required)
Work Location: In person
