BDC Service Manager – Lexus of Westport
Monday–Friday | Rotating Saturdays
Salary + Commission
Lexus of Westport is seeking an experienced and motivated BDC Service Manager to lead our Service Business Development Center. The ideal candidate is organized, customer-focused, and experienced in managing service-related communications and appointment flow within a luxury dealership environment.
Key Responsibilities
- Oversee daily operations of the Service BDC
- Manage inbound service calls, internet inquiries, and appointment scheduling
- Lead, coach, and motivate BDC team members to achieve monthly goals
- Ensure accurate CRM updates and follow-up processes
- Monitor appointment show rates and service retention metrics
- Partner closely with the Service Manager and Advisors to maximize workflow and customer satisfaction
- Maintain high CSI standards consistent with the Lexus brand
Qualifications
- 3–5 years of BDC, Service BDC, or Automotive Service experience (management preferred)
- Strong communication and leadership skills
- Customer-focused and team-oriented
- Proficient with CRM systems
- Valid driver’s license
Benefits
- Medical/Dental/Vision Coverage
- Paid Vacation/Sick/Personal Time
- 401K Plan with Employer Contribution
All inquiries will remain strictly confidential.
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