At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we’ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre-owned manufactured and modular homes. With a diverse range of loan products, a reputation for world-class customer service and a coast-to-coast presence, Vanderbilt continues to be a leader in the industry. Our strength is our people—which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential.
POSITION TITLE: Loan Administration Coordinator (Non-LO-No Consumer Contact)
JOB STATUS: Full Time/ Hourly
DEPARTMENT: Loan Administration
REPORTS TO: Loan Administration Team Lead
WORK SCHEDULE: Hybrid - 4 days in-office- 1 day remote.
PAY: The expected hiring range for this position is from $18.54 to $21.81 plus additional bonus opportunity. The stated hiring range is based on experience, qualifications, and other relevant factors. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs.
The Loan Administration Coordinator is responsible for compl eting qualified and non-qualified customer correspondence requests for Loan Servicing, including mail, faxes, and emails. This role is also responsible for process ing and monitoring customer insurance loss claims by issuing appropriate disbursements to facilitate repair of Vanderbilt’s collateral. Th e Loan Administration Coordinator reports to the Loan Administrator Team Lead and receives, processes, and completes qualifying and non-qualifying customer correspondence.
Receives, processes, and completes qualifying and non-qualifying customer correspondence
Account management of loans with open insurance loss claims
Communicates frequently with internal and external customers, contractors, and insurance companies to educate and provide guidance on Vanderbilt claim process to promote an excellent customer experience.
Investigates and respond to internal and external credit disputes.
This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned .
Ability to communicate effectively and efficiently via phone, email, video conferencing, and person to person.
Performance, results-driven individual focused on teamwork with the ability to create/sustain a strong, positive, vibrant culture.
Constantly operate a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.
BENEFITS:
Medical and Dental Plan with Prescription Coverage and Vision.
Competitive benefits including 401(K) includes 100% company match of the first 4%.
Paid time off days (PTO), maternity/paternity leave, and holidays.
Community involvement including Volunteer Paid Time Off (VTO).
Tuition Assistance for your first degree
Enjoy coming “home” to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.
Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.
Collaborative and energetic work environment.
Professional development and promotional opportunities.
Competitive bonus programs.
Vanderbilt Mortgage and Finance, Inc. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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