SHELTER TEAM LEAD
JOB DESCRIPTION
Full Time
$23.32 Hourly
Position status: Hourly, non-exempt. Reports to Shelter Program Manager
Summary: Provide, coordinate, and document direct client services aimed at helping clients gain immediate safety as well as knowledge, skills, and resources to help them succeed in safe, healthy lives. Shelter Team Lead works primarily with clients who stay in shelter. Shelter Team Leads are to be the first point of contact Shelter Advocates and Shelter Case Managers.
Specific job duties and responsibilities: Following agency protocol as detailed in Haven House’s written policies and procedures and specified by funding sources:
· Work specific shift hours as assigned at the shelter
· Respond to crisis calls and conduct phone intakes and in-shelter intakes. Providing person-to-person consultation on the crisis situation including safety planning
· On an as needed basis respond to client needs, questions and concerns; provide active listening and support
· As required by funding sources and as directed by Haven House management, accurately document client information, interactions, and services for individual client files
· Throughout each work shift, monitor facility security including attention to gates, doors, visitor access to facility, and visitor and client sign-in and sign-out and coordinate with staff to facilitate room checks
· Other duties as assigned. (Many Haven House staff members are cross-trained to do tasks other than strictly case management and some may be assigned other duties as appropriate for individual skills and interests or to meet the needs of our clients and our organization.)
· Assist with training new staff by modeling/promoting Trauma Informed Approach and utilizing orientation checklist.
· Assist Shelter Program Manager with identifying areas of strengths and areas of improvement for training purposes for individual staff or direct care team as a whole
· Supervise staff to ensure all services are trauma informed and are in compliance with funders
· Oversee documentation such as client files, intake, safety planning and progress notes for accuracy, completeness and timeliness as specified by funders and policy, and coordinates with the Data Analyst for accuracy
· Ensure weekly shelter house meetings are held to assign chores, identify needs and concerns, clarify rules and policy, provide information, referrals, and peer support
·Assist with data compliance and monthly reports assigned
· Assist Shelter Program Manager with on-call duties as assigned.
Minimum Staff Requirements and Qualifications:
1. Ability to work effectively in a multi-task, crisis-oriented environment
2. Ability to perform work activities requiring effective listening, negotiating, instruction and/or speaking with others
3. Ability to relate to coworkers, peers, residents and others in a positive and professional manner
4. Ability to communicate effectively verbally and in writing
5. Ability to lift 25lbs, stand, bend and crouch.
6. Training in conducting interviews and writing assessments
7. Must have training regarding cultural awareness relevant to populations being served
8. Must have supervisory experience
9. Satisfactory clearance of criminal background check.
10. Current certification in CPR and First Aid
High School Diploma/GED and provider-specific crisis intervention training. Some supervisory experience. Must be 18 years of age or older. An initial 40-hour DV specific training through the two CYFD approved training entities and/or Victim Advocacy Training (VAT) as approve by VOCA. Twenty (20) hours minimum of ongoing training per year related to target population, crisis management, crisis intervention policies and procedures, and community resources is required. Individuals answering telephones must be trained to screen for domestic violence. Current Valid NM Driver’s License.
Job Type: Full-time
Pay: $23.32 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Rio Rancho, NM 87144 (Required)
Ability to Relocate:
- Rio Rancho, NM 87144: Relocate before starting work (Required)
Work Location: In person
