Are you a positive, outgoing, hardworking, energetic person who likes to work in a fast-paced, fun environment? If so, we would love to have you become part of our Baked Bear team! We are looking for team members, shift leads, and bakers immediately, and looking for managers to train up.
Job Title: Team Member
Summary:
Provides exceptional customer service to all customers by receiving and preparing customer orders efficiently, performing the following duties. This person should possess all qualities of our core values.
Duties and Responsibilities: (Other duties may be assigned.)
1. Greets customers in a courteous manner as they enter the store.
2. Applies knowledge of the Baked Bear products and assists customers through the ordering process.
3. Takes orders and prepares menu items promptly and in accordance with customer requests.
4. Follows all training steps and processes.
5. Operates the POS system and cash register properly with each transaction.
6. Responsible for keeping the counters and surrounding areas clean using proper cleaning procedures.
7. Adheres to all company policies in a professional and timely manner.
8. Follows company operational processes with opening/closing lists.
9. Applies knowledge of food handling requirements.
10. Possesses a food handler's card or has attended an in-house food handler's class and passed the test.
Qualifications:
To perform this job successfully, an individual must be able to satisfy each essential duty. You must be professional and punctual, and demonstrate exceptional customer service and multitasking skills.
Job Title: Shift Lead
Summary:
Leading by example, shift leads oversee and perform team members' duties. Provides exceptional customer service, holds the team accountable, and keeps the shop running smoothly by performing the following duties.
Duties and Responsibilities: (Other duties may be assigned.)
1. Open and close the shop on time based on The Baked Bear operations guidelines.
2. Close down the register at the end of the night, balance drawer, make deposit, create change order, and record petty cash over/under.
3. Works the front of the house and line with the team - Greets customers in a courteous manner as they enter the store. Applies knowledge of the Baked Bear products and assists customers through the ordering process. Takes orders and prepares menu items promptly and in accordance with customer requests. Operates the POS system and cash register properly with each transaction.
4. Bakes cookies according to store procedures and par sheets.
5. Responsible for keeping the shop stocked and clean and ensuring that deep cleaning is being followed.
6. Assists with store organization and inventory rotation.
7. Adheres to all company policies in a professional and timely manner.
8. Maintains company processes and helps with continued team development and sign-offs.
9. Applies knowledge of food handling requirements.
10. Possesses a food handler's card or attends an in-house food handler's class and passes the test.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty in an exemplary manner. You must be professional and punctual, and demonstrate exceptional customer service and multitasking skills. You must be comfortable delegating and willing to take on additional tasks.
Job Title: Baker
Summary:
Run the back-of-house baking operations: mixing and scooping cookie dough, using ovens, receiving orders, and stocking.
Duties and Responsibilities: (Other duties may be assigned.)
1. Mixing cookie dough, paying close attention to The Baked Bear recipes.
2. Scooping and portioning cookie dough.
3. Baking brownies in ovens according to store procedures.
4. Rotates dough properly using the day-dot system and keeps freezers organized.
5. Responsible for keeping the back of the shop and surrounding areas clean using proper cleaning procedures.
6. Adheres to all company policies in a professional and timely manner.
7. Puts Sysco food orders away when they arrive - FIFO.
8. Applies knowledge of food handling requirements.
9. Possesses a food handler's card or attends an in-house food handler's class and passes the test.
10. Must be able to lift 50+lbs.
Qualifications:
To perform this job successfully, an individual must be able to satisfy each essential duty. You must be professional, punctual, and demonstrate exceptional adherence to The Baked Bear recipes and procedures.
Job Title: Management
Summary:
Leading by example, general managers or operating partners will train, oversee, and perform team members' duties, as well as all other management responsibilities. Provides exceptional customer service and ensures customer satisfaction with all aspects of the restaurant experience. Makes sure the team and shop run smoothly by performing the following duties.
Duties and Responsibilities: (Duties will evolve with growth)
1. Compliant with all Corporate Operational practices/weekly schedule and truly agrees with the importance of following these practices.
2. Manager shift duties - Open and close the shop on time based on The Baked Bear operations guidelines, close down the register at the end of the night and balance the drawer, make a deposit, create a change order, and record petty cash over/under. Bakes cookies according to store procedures. Delegates and ensures deep cleaning, store organization, and inventory rotation are being followed.
3. Works the front of the house and line with the team - Greets customers in a courteous manner as they enter the store. Applies knowledge of the Baked Bear products and assists customers through the ordering process. Takes orders and prepares menu items promptly and in accordance with customer requests. Operates the POS system and cash register properly with each transaction.
4. Bakes cookies according to store procedures and par sheets. Mixes the cookie dough as needed if the baker is unavailable.
5. Adheres to all company policies in a professional and timely manner.
6. Applies knowledge of food handling requirements.
7. Possesses a ServSafe Manager Food Handler certificate and keeps a file of all other employees' food handler cards.
8. Schedule all employee shifts and cover in any absence. Perform weekly scheduling based on MRKT template to ensure effective labor costs.
9. Perform all food and paper ordering as well as cookie of the month ingredients, misc: office supplies, MRKT and eTundra items.
10. Vendor relations and communication – Sysco, Edward Don, Cintas, Cleaning Floor Crew etc
11. Maintenance and repairs – grease trap, refrigeration and AC company, pest control, etc.
12. Banking, invoices, and mail.
14. Arrange team, management, and/or bakery meetings for company morale and maintaining company processes and continued team development.
15. Handle customer complaints, resolving issues diplomatically and courteously.
16. Hiring/firing – Interviews, training, and onboarding new hire paperwork.
17. Monitoring store emails and voicemails.
19. Work diligently with support of corporate team when any questions arise.
Qualifications:
To perform this job successfully, an individual must be able to carry out each essential duty in an exemplary manner. You must be professional, punctual, computer-literate, and demonstrate exceptional customer service and multitasking skills. Should have a strong work ethic, leadership qualities, and organizational and communication skills. This person should also have a very outgoing and friendly personality.
Pay: $16.00 - $24.00 per hour
Expected hours: 10.0 – 40.0 per week
Benefits:
- Employee discount
- Flexible schedule
- Opportunities for advancement
Location:
- Glendale, AZ 85305 (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Glendale, AZ 85305 (Required)
Work Location: In person
