A cover letter and resume are required for consideration and should be combined into a single PDF. Rather than repeating information already included in your resume, please use your cover letter to tell us why you're interested in this role, what draws you to graduate recruitment and enrollment management, and describe one experience that reflects how you approach serving students or improving a process.
The Gerald R. Ford School of Public Policy is seeking a Recruitment & Enrollment Coordinator for its Online Master of Public Affairs program. This graduate program is designed for working professionals and delivered in a hybrid format that combines online coursework with two in-person residency weekends in Ann Arbor. The Recruitment & Enrollment Coordinator serves as the primary point of contact for prospective and admitted students, leading recruitment, enrollment, and admissions operations while helping grow a high-quality online graduate program.
The Ford School is one of the nation's foremost policy schools, housed at one of the world's great public universities. We are a community dedicated to the public good. We inspire and prepare leaders grounded in service, conduct transformational research, and collaborate on evidence-based policymaking to take on our communities' and our world's most pressing challenges. To learn more about the Ford School, read About Us.
Recruitment & Enrollment Management (60%)
- Serve as the primary contact for prospective and admitted students throughout the recruitment, admissions, and enrollment process
- Advise prospective students through appointments, webinars, events, and other recruitment activities
- Coordinate admissions operations, applicant communications, and application review
- Plan and support recruitment, admissions, and yield events
- Manage admissions records, workflows, and communications in Salesforce and related CRM platforms
- Analyze recruitment and enrollment data to improve recruitment and yield strategies
Recruitment Strategy & Communications (20%)
- Partner with internal stakeholders to develop and implement recruitment communications and marketing strategies
- Maintain recruitment materials, admissions webpages, email communications, and digital recruitment content
- Develop and manage prospective student communication campaigns through Salesforce Marketing Cloud
- Develop recruitment strategies that broaden the program's reach and attract a talented applicant pool from a wide range of backgrounds and experiences
Program Support (20%)
- Collaborate with the Program Manager and Student Engagement Advisor to coordinate onboarding and orientation for newly admitted students
- Support scholarship review, admissions-related financial aid coordination, and yield initiatives
- Partner with the Program Manager to evaluate and improve recruitment, admissions, and enrollment processes
- Partner with the program team to plan and support a minimum of two in-person residency weekends in Ann Arbor each academic year, including occasional evening and weekend responsibilities
- Assist with program events and other strategic initiatives as needed.
- Bachelor's degree or an equivalent combination of education and experience
- Two or more years of experience in graduate admissions, recruitment, enrollment management, or student affairs
- Demonstrated ability to build collaborative relationships and work effectively with colleagues across teams and departments
- Experience using CRM platforms (e.g., Salesforce) to manage recruitment and admissions activities
- Experience interpreting and applying admissions policies, procedures, and FERPA requirements
- Experience analyzing recruitment or enrollment data to support decision-making
- Demonstrated ability to independently manage multiple priorities, exercise sound judgment, and improve recruitment processes
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:
- Generous time off
- A retirement plan that provides two-for-one matching contributions with immediate vesting
- Many choices for comprehensive health insurance
- Life insurance
- Long-term disability coverage
- Flexible spending accounts for healthcare and dependent care expenses
- Paid parental leave
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
This position follows a standard Monday-Friday schedule with occasional evening and weekend work to support recruitment activities and two annual residency weekends.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.
