Full time: $17.50/hr plus tips
Benefits: Medical, Dental, Vision, 401K after 1yr of employment, match up to 4%, Training, Continuing education, Competitive salary, Uniforms, Flexible Schedule, Training and development, room for advancement, 2 weeks paid vacation.
Part time: $17.50/hr plus tips, no benefits available for part time.
Perks and Benefits:
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Direct career growth path to Management positions (Asst. Manager, Manager) and additional options
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Competitive hourly base pay, plus tips
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Medical, dental, and vision insurance benefits (full-time)
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Paid Vacation
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Complimentary service membership
About the Position: The Member Associate is a key position at Scenthound, focused on providing exceptional service to every dog parent and educating them on all things Scenthound.
This position requires:
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Sales experience and confidence (membership sales are highly valued!)
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Customer service experience (retail, food & beverage, etc.)
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Computer/ Technology proficiency
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A passion for dogs and dog health & wellness!
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Reliable transportation
Who We Are Looking For:
We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Member Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!
Tasks:
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Drive membership sales through dog health and wellness education
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Drive key performance indicators through membership sales, outreach sales, and customer service
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Add-ons, and retail sales
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Develop and follow up with ad-generated membership leads
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Follow up with potential members and reach out to existing members to schedule appointments
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Answer phone calls, schedule customer appointments, manage customer profiles and records
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Manage cash drawer – responsible for daily cash handling
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Manage customer expectations; , educated customers, resolve customer concerns, retain memberships
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Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
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Perform other tasks and duties as assigned by the store Manager
Skills and Abilities:
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Confidence in selling services and products
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Ability to connect with customers (both canine and human!) and provide outstanding customer service
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Ability to become an expert on products and services to educate dog parents; speak to our values and culture as the basis for our services
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Effective communication with team members and dog parents (in person and on the phone)
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Independently solve problems using Scenthound values and culture as a guide
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Attention to detail
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Time-management; Scheduling appointments efficiently and to operational standards
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Accountability; hold oneself and others to Scenthound standards and deliver an exceptional customer service experience.
