About Wilmington Health
Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington and all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve.
Purpose:
Provide administrative and patient coordination support for imaging services to ensure efficient workflow, timely patient communication, and high-quality patient care.
Essential Duties/Responsibilities:
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Assist with scheduling patients, ensuring appropriate appointment selection and coordination.
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Answer incoming phone calls from patients and internal departments, providing accurate information and routing as appropriate.
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Verify that all required imaging orders are present and accurate in the patient chart prior to scheduled appointments.
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Communicate appointment preparation instructions clearly to patients, including pre-visit requirements and expectations.
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Maintain accurate patient records and documentation withing the electronic medical record (EHR).
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Ensure prior imaging studies are obtained and available for review prior to patient appointments.
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Coordinate patient care activities with Research departments, ensuring alignment with study protocols and scheduling needs.
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Respond to patient portal messages in a timely and professional manner.
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Create and send mammography patient result letters in accordance with regulatory and organizational standards.
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Other duties as assigned.
QUALIFICATIONS
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High school diploma or equivalent.
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Knowledge of medical terminology is preferred.
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Strong attention to detail and the ability to follow precise instructions.
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Excellent interpersonal and communication skills.
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Ability to manage multiple tasks in a fast-paced healthcare environment.
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Experience in a medical office, radiology department, or patient access role preferred.
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Understanding of basic Anatomy and Physiology
ADA Physical Demands:
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Ability to lift and move patients as necessary (with assistance)
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Standing and walking for extended periods
Benefits:
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Competitive salary
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Health, dental and vision insurance
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Retirement plan
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Pain time off
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Continuing education opportunities
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Professional development support
By signing this job description, I understand that I am agreeing to all duties and responsibilities explained here. If I need assistance or accommodations, I understand it is my responsibility to notify Human Resources.
