We are hiring for a locally owned flooring company, servicing the Northwest Houston area with a wide selection of high-quality flooring options, including carpet, hardwood, tile, laminate, vinyl, and area rugs. Known for dependable service, the team offers both residential and commercial solutions. With a strong commitment to craftsmanship, customer satisfaction, and fast, reliable turnaround times, the company is a trusted partner for homeowners, builders, and design professionals alike.
Position Overview:
We’re looking for a bilingual Office Assistant (English/Spanish) to join our team and play a vital role in ensuring smooth day-to-day operations and exceptional customer experience. This role is perfect for a proactive self-starter who enjoys both behind-the-scenes organization and direct customer interaction. Experience in inside sales, customer service, and order management—especially within the flooring industry—is highly preferred.
Key Responsibilities:
- Deliver high-level support by managing incoming calls, assisting walk-in customers, and ensuring top-tier service.
- Oversee and streamline office workflows, supporting operational efficiency and organization.
- Handle order taking, placement, and tracking, with ongoing communication to customers and vendors.
- Follow up on customer orders, accounts receivable, and logistics to ensure timely resolution.
- Maintain vendor relationships and assist with account management and inside sales support.
- Organize office files and documentation; support general administrative functions.
- Use QuickBooks (preferred) and other software to manage operations and accounting tasks.
- Occasionally assist with material pick-up or delivery coordination.
Qualifications:
- Bilingual in English and Spanish (required).
- 1–3 years of experience in customer service, order processing, or inside sales.
- Prior experience in the flooring or construction industry is a strong plus.
- Tech-savvy and adaptable to various systems and tools (QuickBooks experience preferred).
- Organized, proactive, and comfortable with multitasking in a fast-paced environment.
- Friendly, team-oriented, and confident communicating with customers and vendors alike.
Pay: $19.00 - $24.00 per hour
Work Location: In person
