Job Description for Community Greeter and Food Service Assistant
Position Details
Job Title: Greeter and Food Service Assistant
Department: Food Service
Reports to: Director of Food Services; in their absence, the Food Services Manager
Position Type: Part Time
FLSA Classification: Non-exempt
Schedule: 8:30am – 2:30pm, Tuesday – Saturday, onsite
Compensation: $22–25/hour, commensurate with experience
Summary
The Greeter & Food Services Assistant is a vital and highly visible member of the CHiPS team, fulfilling our mission of feeding the hungry since 1971. CHiPS operates a soup kitchen and food pantry serving hundreds of guests daily — many experiencing homelessness or food insecurity — at our Park Slope, Brooklyn location. This role is the first point of contact for guests, residents, donors, and vendors — and is central to maintaining a safe, orderly, and welcoming environment.
The Greeter & Food Services Assistant manages the guest line, responds swiftly and professionally to conflict or disorder, receives and logs deliveries, and maintains the cleanliness of our exterior spaces.
This is a physically active, outdoor-facing role centered on community engagement — not armed security. It requires emotional intelligence, de-escalation and crowd management skills, and a genuine commitment to the communities we serve.
Primary Responsibilities
Community Engagement, Safety & De-escalation
- Engage guests and volunteers with warmth; build trust with those experiencing homelessness
- Maintain a safe food service environment through diligent monitoring of the soup kitchen guest line
- Ensure orderliness on the line; de-escalate conflicts using conflict resolution techniques
- Respond swiftly and appropriately to disorderly conduct
- Be visible and attentive, greet residents, guests, and vendors courteously and professionally
Deliveries & Facility Support
- Assist in receiving and unloading deliveries - food donations from the public and vendors
- Move items between floors of the CHiPS facility and/or off-site storage
- Ensure all deliveries are accurately recorded and stored
- Keep sidewalk, curb, windowsills, and entry clean; assist porter with garbage and recycling
General
- Represent CHiPS professionally at all times, upholding the organization’s reputation and values
- Any other duties assigned by the Director of Food Services or the Food Services Manager
Physical Requirements
- Ability to walk, reach with arms and hands, stand for long periods, and climb stairs
- Ability to lift up to 30 pounds
- Ability to work in temperatures up to 100 degrees Fahrenheit for at least two hours at a time
- Ability to work around food smells, grease and smoke
Qualifications
Required
- High School Diploma or equivalent
- Must hold a valid NYS security officer license (unarmed)
- Strong communication and customer service skills
- Effective de-escalation, conflict resolution, and crowd/line management skills
Preferred / Trainable
- Bilingual English/Spanish (conversational or better) — strongly preferred
- First aid and/or CPR/BLS certification (training provided if not currently certified)
- Organizational and planning skills; ability to track and document deliveries accurately
- Minimum one year of experience: homeless outreach, social services, community-facing, security
Compensation & Benefits
Hourly rate of $22–$25/hour, commensurate with experience, exceptional part-time benefits package.
Equal Opportunity Employer
CHiPS is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, transgender or transsexual status, national origin, disability, ethnicity, genetic information, pregnancy, military service, or any other protected characteristic as outlined by federal, state, or local laws. CHiPS makes hiring decisions based solely on qualifications, merit, and business needs at the time
Job Type: Part-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k) matching
- Paid time off
Application Question(s):
- Do you have conversational proficiency or better of the Spanish language?
Experience:
- relevant: 1 year (Required)
Ability to Commute:
- Brooklyn, NY 11217 (Required)
Work Location: In person
