Overview
We are seeking a dynamic and proactive Hotel Operations Manager to lead and optimize daily business activities. This role offers an exciting opportunity to oversee daily operations, manage a team, and ensure we are delivering the utmost hospitality. The ideal candidate will be passionate about hotel management, possess strong leadership skills, and thrive in a fast-paced environment. As an Operations Manager, you will drive operational excellence, implement strategic initiatives, and foster a positive workplace culture that promotes growth and success.
Duties
- Oversee daily operations, ensuring smooth workflow and adherence to company policies
- Lead, motivate, and develop team members through effective training, coaching, and performance management
- Coordinate pricing strategies, and sales promotions to enhance profitability
- Supervise cashiering activities, cash handling procedures, and PMS systems for accuracy and efficiency
- Conduct employee orientation sessions, interviews, and recruiting efforts to build a high-performing team
- Oversee payroll processing, bookkeeping tasks, and budget management to maintain financial health
- Ensure excellent customer service by addressing escalated issues promptly and maintaining high satisfaction levels
- Implement marketing initiatives and promotional campaigns to attract new customers and retain existing ones
- Manage shift scheduling, hotel maintenance, safety protocols, and compliance with brand standards
Qualifications
- Proven management experience in retail or similar fast-paced environments with supervising responsibilities
- Strong knowledge of retail math, sales management, inventory management, and merchandising principles
- Excellent communication skills in multiple languages; bilingual abilities are highly desirable
- Demonstrated experience in recruiting, employee training & development, and team leadership
- Proficiency with PMS systems and administrative software
- Ability to deal directly with vendors
- Exceptional organizational skills with the ability to multitask efficiently under pressure
- Experience in hotel management is required
Join us as an Operations Manager to lead our team toward operational excellence! Bring your energy, enthusiasm, and expertise to create a thriving retail environment where both employees and guests feel valued.
Pay: From $50,000.00 per year
Benefits:
Experience:
- Hotel management: 1 year (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
