Skyscraper Marketing is hiring an outgoing Enrollment & Outreach Associate to support wireless campaigns throughout the Concord area. As an Enrollment & Outreach Associate, you'll work directly with customers at retail campaigns and promotional events, helping them enroll in affordable mobile and wireless plans while creating a smooth and positive experience from the first conversation through activation.
This Enrollment & Outreach Associate opportunity is ideal for individuals who enjoy working with people, staying organized, and developing professional sales skills in a fast-paced environment. Every Enrollment & Outreach Associate plays an important role in helping customers access wireless services that fit their needs while contributing to overall sales growth and customer acquisition efforts.
Enrollment & Outreach Associate Duties & Responsibilities
- Assist customers in-person with enrollment documentation and account setup during promotional campaigns.
- Guide customers through the enrollment process while ensuring account information is completed accurately
- Explain service options, pricing, and plan features in a way that supports confident enrollment decisions and sales outcomes
- Help customers compare available solutions and select options that fit their lifestyle and budget
- Answer questions regarding devices, activations, wireless services, and account setup
- Support customer acquisition efforts by creating positive interactions that lead to successful enrollments and sales
- Follow up with newly enrolled customers to reinforce plan value and strengthen long-term customer relationships
- Track enrollment activity, activation progress, and sales performance throughout active campaigns
- Develop communication, organization, and customer engagement skills while working as an Enrollment & Outreach Associate
What Will Help You Succeed as an Enrollment & Outreach Associate
- Strong communication and interpersonal skills
- Interest in customer service, telecommunications, enrollments, promotional marketing, or sales
- Ability to stay organized while managing customer interactions and enrollment activity
- Comfortable speaking directly with customers throughout the day
- Positive attitude and willingness to learn
- Experience in retail, hospitality, restaurants, customer service, telecommunications, events, or other customer-facing roles is helpful but not required
- Strong attention to detail when completing enrollment documentation
- Motivated to grow professionally as an Enrollment & Outreach Associate
As an Enrollment & Outreach Associate, your day is centered around helping customers navigate enrollment options, understand wireless services, and select solutions that fit their needs. Successful Enrollment & Outreach Associates combine professionalism, organization, and customer-focused sales skills to create positive experiences while supporting campaign growth and enrollment success.
This is an onsite Enrollment & Outreach Associate role. No previous telecom experience is required; in-house training is provided.
Pay: $1,000.00 - $1,500.00 per week
Benefits:
- 401(k)
- Employee discount
- Professional development assistance
Work Location: In person
