Logan Legacy Group, a sales and business consulting firm, is hiring an AT&T Customer Representative to help customers complete their AT&T Fiber enrollment and troubleshoot account problems. The AT&T Customer Representative will also conduct enrollment consultations and resolve questions about plan options.
As an AT&T Customer Representative, you will receive professional enrollment and training to explain how AT&T Fiber Internet provides strong, reliable Wi-Fi in every corner of the home. The AT&T Customer Representative will then engage with customers to determine their coverage needs, recommend the best Fiber plan, and facilitate enrollments.
Core Functions of the AT&T Customer Representative
- Lead AT&T Fiber Internet enrollment efforts by helping customers understand available plans and select the best option for their needs.
- Recommend Fiber solutions that improve speed, reliability, and overall experience and help customers with account maintenance.
- Deliver clear, professional explanations of AT&T Fiber benefits to support informed and timely enrollment decisions.
- Build strong relationships with customers through consistent communication and support throughout the AT&T enrollment process.
- Conduct follow-ups to confirm satisfaction.
Education & Experience Needed for the AT&T Customer Representative
- High school diploma or GED preferred
- Experience is not required but customer support experience would help
Preferred Skills for the AT&T Customer Representative
- Basic understanding of residential internet and common customer usage needs.
- Willingness to learn and promote AT&T Fiber Internet plans and promotions.
- Team-oriented mindset with a focus on achieving goals.
Pay: $45,672.39 - $55,003.30 per year
Benefits:
- Employee discount
- Flexible schedule
- Professional development assistance
Work Location: In person
