ABOUT HERRICK INDUSTRIAL SUPPLY
Herrick Industrial Supply Company is a Northern Utah distributor of industrial and MRO (maintenance, repair, and operations) products, serving manufacturers, machine shops, contractors, and facility maintenance teams throughout the region. We pair a deep product catalog — cutting tools, abrasives, fasteners, safety supplies, and general MRO — with hands-on technical service and reliable local availability. Our counter and inside sales team is the front door of that promise.
POSITION SUMMARY
The Inside / Counter Sales Representative is the primary point of contact for customers who call, email, or walk up to our counter. You will field product inquiries, build accurate quotes, enter and expedite orders, and recommend the right solution for the job — all while delivering the fast, knowledgeable service that keeps customers coming back. This role works closely with our outside sales representatives, purchasing, and warehouse teams to make sure every order is right and on time.
KEY RESPONSIBILITIES
- Counter & phone service: Greet walk-in customers and answer incoming calls and emails promptly, professionally, and accurately.
- Quoting & order entry: Prepare quotes, enter sales orders, process returns, and follow up on open quotes and backorders in the company ERP system.
- Product expertise: Help customers identify the correct part or substitute, check stock and pricing, and source non-stock items through vendors.
- Sales growth: Recommend complementary and upgraded products, communicate promotions, and convert quotes into orders.
- Team coordination: Partner with outside sales, purchasing, and the warehouse to confirm availability, pricing, lead times, and delivery.
- Account support: Maintain accurate customer records, resolve pricing or shipment questions, and keep customers informed on order status.
- Store upkeep: Help keep the counter, showroom, and will-call area clean, stocked, and organized.
- Customer Service: Willingness to go above and beyond to ensure customer has their needs met and exceeded.
- Delivery: Occasional customer deliveries if there is rushed orders or items miss the delivery trucks.
QUALIFICATIONS
Required:
- High school diploma or equivalent.
- Customer service or sales experience, ideally in a counter, retail, or phone-sales setting.
- Comfort with computers, email, and order-entry or point-of-sale systems.
- Strong communication skills and a customer-first, problem-solving attitude.
- Dependable, detail-oriented, and able to manage multiple requests in a fast-paced environment.
Preferred:
- Experience in industrial, MRO, automotive, hardware, or construction-supply distribution.
- Familiarity and / or desire to learn with industrial product lines such as cutting tools, abrasives, fasteners, or safety supplies.
- Experience with an ERP or distribution system (Epicor Prophet 21 / P21 a plus).
PHYSICAL REQUIREMENTS
This is an on-site role in a branch and warehouse environment. The position involves standing at the counter for extended periods and occasionally lifting and moving product (typically up to 50 lbs) when assisting customers at will-call.
WHY JOIN HERRICK
You will join a stable, locally rooted company where the counter team is genuinely valued and your product knowledge directly drives the business. We offer competitive pay with sales incentive opportunity, a full benefits package, and a supportive team that helps you grow into a true industrial-supply expert. We offer onsite and off-site training, supplier specific training and joint call training with customers.
Pay: From $18.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
