We are seeking a Webex Incident Commander to lead real time incident management for Webex/Spark services. The role requires strong operational discipline, excellent communication skills, and the ability to manage high severity incidents through effective bridge handling and cross team coordination.
Key Responsibilities:
Act as the Incident Commander for Webex/Spark services, leading Major Incident (IM) and Problem Management (PM) processes end to end.
Own and manage incident bridges, ensuring timely engagement, clear communication, and structured resolution.
Coordinate with engineering, platform, network, and external teams to restore services within defined SLAs.
Provide clear verbal and written communication to stakeholders, including incident updates, status reports, and post incident summaries.
Use ITSM tools (ServiceNow preferred) to log, track, and manage incidents and problem records.
Perform initial technical triage using knowledge of Virtualization, Cloud, Kubernetes, VMware, Linux, and Networking.
Drive root cause analysis (RCA) and ensure follow up actions are identified and tracked to closure.
Participate in continuous improvement of incident management workflows and operational readiness.
Mandatory skills:
Strong hands-on experience in Incident Management and Problem Management operations
Excellent bridge handling and stakeholder communication skills
Experience with ITSM tools (ServiceNow preferred)
Basic working knowledge of Cloud Architecture, Kubernetes, VMware, Linux, and computer networking
Optional skills:
ITIL certification
Experience with log analysis tools (ElasticStack, Kibana, Grafana)
Familiarity with JIRA and monitoring tools (ThousandEyes, SolarWinds, etc.)
The pay range that the employer in good faith reasonably expects to pay for this position is $25.43/hour - $39.73/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.
Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.
