City/State:
Elmsford, New York
Grant Funded:
No
Department:
IT - Digital
Work Shift:
Day
Work Days:
MON-FRI
Scheduled Hours:
8:30 AM-5 PM
Scheduled Daily Hours:
7.5 HOURS
Pay Range:
$136,000.00-$170,000.00
Montefiore’s Experience Design and End User Research team is seeking a Principal Experience Designe r with deep expertise in service design and user research. This individual contributor leads the end-to-end design of complex experience domains, applying mastery in product design across native, web, voice, and conversational channels, as well as a broad range of user research methods. As part of a newly established design practice, they will help build and scale the design capability across the organization, energizing teams and embedding human-centered design ways of working. The role drives high-quality execution and advances design practices to d eliver strong user and business outcomes .
Develops research plans, drafts discussion guides, moderates interviews, programs surveys, and analyzes data
Collaboration & Communication
Partners closely with Product, Engineering, Data, Adoption, and Measurement teams to inform planning and delivery of integrated solutions .
The ideal candidate is a principal-level Experience Designer with a strong foundation in both service design and user research operating in complex environments. Experience in healthcare settings is strongly preferred. This role requires someone who thrives in ambiguity, works independently, and adapts quickly to change. The ideal candidate is organized, proactive, empathetic, and brings creative problem- solving to experience design .
Minimum 6 years of experience designing products and services across digital platforms (including web, mobile apps, voice interfaces, virtual assistants, and native platforms .)
Bachelors degree in design, user experience, graphic design, information design, product design, human factors or equivalent/relevant work experience.
Strong track record of building collaborative relationships with cross-functional partners, including product, engineering, data, adoption, measurement , and marketing teams.
Excellent storytelling, workshop facilitation, and stakeholder management skills.
***While much of this role involves work that can be performed remotely, there is an expectation of periodic onsite presence at our various Westchester, NY and Bronx, NY locations.
Preferred Qualifications:
Montefiore Health System, Inc. is an equal employment opportunity employer. Montefiore Health System, Inc. will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.
