Position Summary
We are seeking a dependable Delivery Driver to provide outstanding customer service by safely and efficiently delivering furniture and mattresses into customers’ homes. This role is crucial in ensuring a superior customer experience through effective communication, professionalism, and attention to detail.
Key Responsibilities
- Conduct pre-trip inspections of delivery vehicle
- Safely pack, load, and secure products in accordance with company standards
- Drive throughout statewide and metropolitan areas using navigation tools
- Assist with dispatch calls, customer inquiries, and provide directions as needed
- Ensure courteous and customer-focused interactions to maximize satisfaction
- Unload and install products in customers' homes, including navigating stairs when necessary
- Adhere to all traffic laws and maintain a clean driving record
- Lift and maneuver products weighing up to 75-100 lbs
- Address customer concerns promptly and professionally
- Utilize company tablet for delivery documentation and customer interactions
- Perform minor vehicle maintenance and report any issues promptly
- Keep company vehicles clean and organized
- Provide feedback to management on operational efficiencies and safety improvements
- Follow all safety protocols and operational procedures
- Additional duties as assigned
Education and Experience
- Previous delivery experience preferred
- Strong time management skills
- Excellent customer service and communication abilities
- Valid driver’s license with a clean driving record (No DWI convictions in the last seven years; no more than two moving violations or accidents in the last seven years)
- Must be at least 21 years old
Knowledge, Skills, and Abilities
- Self-motivated and capable of working independently
- Basic maintenance skills
- Highly organized and detail-oriented
- Willingness to work flexible hours based on business needs
- Proactive in performing routine maintenance tasks
Behavioral Expectations
- Respect - Follows Homemakers Core Values of honesty and integrity, customer loyalty, quality products and services, teamwork and cost effectiveness.
- Motivation - Commitment to the assigned task. Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. A self-starter.
- Quality - Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality. Applies feedback to improve performance. Monitors own work to ensure quality.
- Quantity - Willing to work with a sense of urgency. Meets productivity standards; completes work in timely manner; strives to increase productivity.
- Teamwork - Demonstrates a willingness to work with a team.
- Adaptability - Demonstrates a willingness to adapt to changing circumstances and work flow.
- Attendance - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Physical Expectations
- Standing, walking, bending, kneeling, crouching, climbing
- Handling and lifting heavy items (100 – 150 lbs)
- Maneuvering equipment and products weighing up to 150 lbs
- Comfortable working at varying heights
Environmental Conditions
- Work environments include store, warehouse, and customer homes
- Exposure to hot/cold weather conditions
- Potential for dusty and noisy surroundings
- No smoking or vaping permitted in company vehicles
Pay: $25.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Parental leave
- Referral program
- Vision insurance
Work Location: In person
