Position Overview
The Finlen Hotel is seeking a detail-oriented and proactive professional to join our front desk team. As a historic landmark in Butte, we are dedicated to developing long-term relationships with our guests, tenants, and employees. The ideal candidate is a personable team player who takes pride in providing a positive customer experience and maintaining the high standards of our historic property.
Key Responsibilities
1. Guest & Tenant Relations
- Register and assign rooms to hotel guests and manage the full check-in/out process.
- Confirm phone and online reservations using hotel booking software.
- Collect and record monthly rent payments for apartment tenants, maintaining accurate ledger records.
- Respond to guest and tenant needs, requests, and complaints with a calm, professional demeanor.
- Provide local information on restaurants, sites, and activities to enhance the guest experience.
2. Digital & Administrative Operations
- Computer Proficiency: Navigate hotel PMS systems and utilize Microsoft Outlook for daily operations.
- Professional Correspondence: Prepare and send professional, well-written email responses to inquiries and internal communications when necessary.
- Financial Auditing: Complete daily audits of transactions and maintain organized physical and digital files.
- Clerical Tasks: Perform various tasks as needed, including sorting mail for tenants and filing paperwork.
3. Hotel & Residential Operations
- Guest & Tenant Services: Manage the full hotel guest cycle and serve as the primary resource for apartment residents, including collecting and recording monthly rent.
- Property Stewardship: Ensure the safety and security of the building; maintain the lobby’s historic beauty through light cleaning and organization (vacuuming/mopping). Recognizing areas of needed improvement for housekeeping and maintenance staff.
Qualifications & Key Attributes
- Computer Literacy: High proficiency in Microsoft Office (specifically Outlook and Word) is required. Experience with hotel booking software/PMS is a significant bonus.
- Written Communication: Ability to communicate clearly and professionally via email and communication logs with excellent grammar and tone.
- Experience: Previous hospitality, customer service is required. Property management experience a plus.
- The "Finlen Standard": We value Conscientiousness, Responsiveness, and Productivity.
- Schedule: Must be flexible and available on the weekends and available for graveyard shift. Last-minute availability is highly valued. This position is part time, but more hours can be available for those willing to jump in and help out other departments.
- Requirements: High school diploma or GED; ability to pass a background check and drug screening.
Why Join Our Team?
At the Finlen, we focus on building long-term relationships with our staff. We offer a respectful environment, competitive pay, and a workplace where your ability to wear many hats is recognized and rewarded.
How to Apply
Please bring a resume, cover letter, and a list of professional references to the Front Desk of the Finlen Hotel or email them to: [email protected] if applying through Indeed please be sure you profile is up to date and complete.
The Finlen Hotel is an Equal Opportunity Employer
Job Type: Part-time
Benefits:
Education:
- High school or equivalent (Required)
Experience:
- Hotel Front Desk: 1 year (Required)
Location:
- Butte, MT 59701 (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person
