Title: Office Services / Office Manager
Location: Pittsburgh, PA 15219
Duration: 0-12+ Months (Temp to Hire)
Shift: 8:30 AM-5:30 PM (Must be Flexible; Location Open 7:30 AM-6 PM)
Pay Rate: $32.00/Hour
Job Description:
- Lead a 3-person team at the largest office within a 13-location legal services account and serve as the operational right-hand and designated successor to the Senior Services Operations Manager.
- Oversee team leadership, customer success, SLA performance, and multi-site operational support.
- Required: 5+ years of operations, office services, facilities, workplace, or managed services leadership experience.
- Proven experience with team coaching, performance management, training, employee development, and multi-location/remote team support.
- Strong customer relationship management skills and experience managing SLA-driven service delivery, metrics, reporting, escalations, and operational workflows.
- Experience overseeing high-volume workflows such as digital mail, scanning, print production, records management, and mail services.
- Advanced Microsoft Office skills, especially Excel, Outlook, Teams, and PowerPoint.
- Strong analytical, organizational, problem-solving, verbal, and written communication skills with executive-level professionalism.
- Experience preparing and presenting monthly operational metrics, business reviews, and performance reports.
- Ability to manage multiple priorities, make independent decisions, maintain service excellence, and provide remote leadership support across a multi-site account.
- Preferred: Legal, professional services, financial services, healthcare, or corporate headquarters experience; digital mailroom, production print, scanning, 100+ employee customer-facing services, small/remote site operations, or managed services experience with companies such as Ricoh, Xerox, Canon, CBRE, ISS, Sodexo, Aramark, Iron Mountain, Williams Lea, or Epiq.
Pay: $32.00 per hour
Application Question(s):
- Pay is $32.00/Hour. Is this rate acceptable? YES/NO
Education:
- High school or equivalent (Required)
Experience:
- Office / Site / Facility Management: 5 years (Required)
- Reprographics / Print Production: 2 years (Preferred)
- Mail Services: 1 year (Preferred)
- Managing/Coordinating/Supervising Team Members: 1 year (Required)
- Microsoft Office: 5 years (Required)
- Legal / Corporate / Financial Industry: 5 years (Required)
Ability to Commute:
- Pittsburgh, PA 15219 (Required)
Work Location: In person
