At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.
Position Purpose
The Service Supervisor is responsible for supporting front-end operations by delivering exceptional customer service, supervising front-end team members, and ensuring efficient daily operations. This position assists with overseeing cash handling procedures, customer transactions, staffing support, and compliance with company policies while promoting a positive shopping experience.
Key Responsibilities Customer Service
- Provide exceptional customer service and create a welcoming environment for customers.
- Address customer questions, concerns, and service issues promptly and professionally.
- Resolve customer complaints and escalate issues when appropriate.
- Promote company programs, services, and customer loyalty initiatives.
- Lead by example in delivering outstanding customer service.
Front-End Operations
- Assist in supervising daily front-end operations, including check stands, self-checkout areas, and customer service functions.
- Monitor customer flow and adjust staffing to maintain efficient service levels.
- Ensure registers, self-checkout equipment, and service areas remain operational and customer-ready.
- Support opening, closing, and shift transition procedures.
- Maintain front-end cleanliness, organization, and presentation standards.
Team Leadership
- Provide direction, coaching, and support to cashiers, courtesy clerks, and front-end associates.
- Assist with training new employees on operational procedures and customer service expectations.
- Promote teamwork and a positive work environment.
- Participate in employee development and performance improvement initiatives.
- Support leadership in communicating company goals and expectations.
Cash Handling & Compliance
- Ensure compliance with all cash handling procedures and company policies.
- Assist with register accountability, audits, pickups, and balancing processes.
- Monitor transactions for accuracy and proper procedures.
- Support investigations related to shortages, overages, or operational discrepancies.
- Maintain confidentiality regarding financial and employee information.
Safety & Loss Prevention
- Follow all company safety standards and operational procedures.
- Promote a safe working and shopping environment.
- Monitor and report potential safety hazards and security concerns.
- Support loss prevention initiatives and asset protection programs.
- Ensure compliance with applicable regulations and company policies.
Operational Performance
- Support departmental goals related to customer service, productivity, and labor management.
- Assist in managing workflow to improve efficiency and customer satisfaction.
- Identify opportunities to improve front-end operations and service standards.
- Maintain awareness of store programs, promotions, and sales initiatives.
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
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