This position will serve as the first point of contact for clients being entertained in the Stakes Room. The clientele will vary based on day, ranging from Stakes Horsemen to corporate groups utilizing the space for client hospitality. This room is set as a come-and-go lounge space, and guests will be given credentials to flow freely through the venue as they please throughout the day.
ESSENTIAL DUTIES AND RESPONSIBLITIES
RACING
Stakes Lounge Host
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Provide a warm welcome and positive experience for all guests hosted in the Stakes Lounge each day.
- Check-in clients within the Lafayette Room utilizing a Google Sheet and Computer.
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Distribute credentials to the room along with Paddock passes and branded hats where applicable.
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Provide elevated hospitality services to guests within the space including way finding, answering general questions, and helping to solve problems and issues that arise throughout the day.
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Due to their location in the foyer of the 4th floor, this position will also act as a guest services resource for those patrons in the vicinity.
QUALIFICATIONS
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Equine Industry experience is highly recommended due to the clientele in this space.
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Must be familiar with the use of computers and applications such as Google Sheets.
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Knowledge of thoroughbred industry and related events as well as enhanced understanding of Keeneland’s mission and core client base is preferred.
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Experience in the hospitality industry is preferred.
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Flexibility to adjust to guest preferences and group updates throughout each day.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, use hands, fingers, and computers; reach with hands and arms; climb or balance; and talk or hear. This position must lift and/or move up to 50 pounds on a regular basis. Specific vision abilities required by this job include distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
