Service Center Representative
Part of the Service Center Team, your line manager is the Service Center Lead.
This role is Full Time and based in our Central San Antonio Offices. In-person work is required.
The Service Center Representative Role
Join the Team Behind the Magic of Live Theatre. Working with venues from Broadway to San Antonio, New Orleans to San Francisco!
At ATG Entertainment, we don't just sell tickets — we help create unforgettable nights out. From Broadway tours and concerts to comedy and family events, our Service Center team is often the very first interaction patrons have with live entertainment.
We're looking for tech-savvy, people-focused problem solvers who thrive in fast-paced environments and want to be part of the live theatre industry. Whether you're exploring a future in arts administration, customer experience, ticketing operations, or simply love theatre and helping people, this role gives you a front-row seat to the business behind the curtain.
Location
In-person at our downtown San Antonio Service Center
224 E Houston St, San Antonio, TX
Pay & Schedule
- Starting at $16/hour
- Full-Time
- Various shifts available
- Flexibility for evenings, weekends, and holidays is important in live entertainment
What You'll Actually Do
Every day is different — and that's part of the fun.
You'll help guests across the country by:
- Assisting customers over phone and email with ticket purchases, exchanges, and event questions
- Navigating ticketing systems, payment tools, and customer software platforms
- Solving problems calmly and confidently when plans change
- Supporting theatre patrons with empathy, professionalism, and enthusiasm
- Learning about shows, events, promotions, and live entertainment offerings
- Helping create positive experiences that keep audiences coming back
You'll also gain hands-on experience with systems and tools commonly used across the entertainment and customer service industries, including:
- Ticketing and CRM platforms
- Microsoft Office
- Payment processing systems
- Customer communication software
- Data entry and patron account management
Who Thrives Here?
This role is ideal for someone who:
- Loves live events, theatre, concerts, or entertainment
- Enjoys helping people and solving problems
- Is comfortable learning software and systems quickly
- Communicates clearly and professionally
- Stays calm under pressure
- Likes structured work but can adapt when things get busy
- Wants experience that can grow into careers in arts administration, venue management, operations, ticketing, marketing, or customer success
You do not need years of theatre experience to succeed here. We welcome transferable experience from retail, hospitality, call centers, tourism, tech support, and customer service roles.
What We're Looking For
Preferred Experience
- Customer service, call center, ticket office, or hospitality experience
- Familiarity with Microsoft Office
- Experience handling payments or customer accounts is a plus
Important Qualities
- Strong attention to detail
- Reliability and professionalism
- Positive attitude
- Ability to multitask while staying organized
- Team-oriented mindset
- Willingness to learn
Why People Love Working Here
- Work in the live entertainment industry
- Occasional complimentary tickets to local theatre events
- Gain real operational and customer experience
- Collaborative and supportive team environment
- Be part of a global entertainment company
Benefits include:
- Medical, dental, and vision insurance
- 401(k)
- Paid time off
- Life insurance
- Long-term disability coverage
About ATG Entertainment
ATG Entertainment is one of the world's leading live entertainment companies, operating iconic venues and processing millions of tickets annually across the United States, the United Kingdom, and Germany.
We believe live entertainment should be accessible, inclusive, and unforgettable — both for audiences and for the people who make it happen.
Our values are simple:
- Ambitious
- Collaborative
- Passionate
- Smart
We're proud to create a workplace where people from all backgrounds can thrive and grow.
Ready to Help Bring Live Entertainment to Life?
If you're excited by theatre, technology, customer experience, or simply being part of something people genuinely love, we'd love to hear from you.
A Stage for Everyone - Our Inclusion, Diversity, Equity and Access Mission Statement
Our stages are a platform for compelling stories - stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG entertainment, we provide a stage for everyone.
We recognize that we do not have all the answers; but we strive to listen, to learn and to change in order to ensure ATG Entertainment becomes a truly inclusive organization. We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce.
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If you'd like to discuss accessibility prior to applying, please email [email protected] for a confidential discussion.
