Our Global Services and Spares teams are seeking Engineers I & II, Field Service (level will depend on experience, degree and responsibilities. Please review below) to join ASM at a customer site in Boise, ID. Domestic and International travel of at least 30% will be required for this role.
The standard schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with additional rotating shifts of Sunday–Tuesday or Thursday–Saturday. Every other Wednesday may require a 12‑hour shift from 8:00 a.m. to 8:00 p.m., or a 6/10s schedule as needed. The individual must be flexible, as shift assignments will vary based on operational needs and installation schedules.
As a Engineer I, Field Service, you will help support ASM’s advanced semiconductor equipment at customer sites, ensuring that tools operate safely and at peak performance. Your work keeps fabs running and directly contributes to the technologies powering AI, 5G, and cloud computing. This role gives you hands-on experience, structured training, and the chance to grow alongside experts in the field.
As a Engineer II, Field Service, you will take the lead in supporting ASM’s advanced semiconductor equipment at customer sites, ensuring tools run safely and at peak performance in high‑tech fab environments. You will troubleshoot complex, multi‑factor issues, guide less‑experienced engineers, and provide insights that directly influence tool stability and next‑generation product improvements. This role gives you autonomy, technical depth, and the chance to make a meaningful impact on our customers and on the technology powering the world.
Engineer I, Field Service
- Install, maintain, and repair ASM semiconductor equipment at customer sites
- Troubleshoot tool and process issues using diagnostic tools, schematics, and structured methods
- Deliver clear, timely, customer‑focused support with a safety‑first mindset
- Document work performed and support updates to service procedures
- Support process improvements and contribute ideas to enhance tool performance
- Assist with customer escalations.
Engineer II, Field Service
- Install, maintain, and repair ASM semiconductor equipment with limited supervision
- Lead troubleshooting of complex tool and process issues using structured diagnostic methods
- Perform in‑depth root‑cause analysis and recommend data‑driven corrective actions
- Analyze tool performance data to anticipate issues and propose targeted improvements
- Provide training and on‑the‑job guidance to newcomers on routine service tasks
- Identify operational risks and recommend minor process or procedure enhancements
- Document service activities and contribute updates to procedures and best practices
- Provide detailed field feedback to engineering and design teams and support beta testing
- Manage day‑to‑day customer engagements with a proactive, customer‑first approach
- Support escalations and collaborate with cross‑functional experts to drive resolution
Engineer I, Field Service
