Role:
Provide surgical scheduling duties in the Nursing Department
Essential Functions & Responsibilities:
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Schedules patients for surgery, completing facility paperwork
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Maintains and updated surgery schedule several times a day so that facility and physicians schedules reflect an accurate schedule
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Obtains surgical prior authorizations after insurance company verification
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Completes surgeon requests in coordination with vendors and Materials Manager
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Communicates with patients regarding pre-operative procedure needs such as pre-operative appointments, testing, and instructions. Knowledgeable of pre-operative needs for a variety of surgical procedures
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Consistently performs specific assigned daily and general duties; meet deadlines
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Regularly attends and participates in assigned meetings
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Meets established attendance criteria and starts work promptly
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Knows and consistently implements the organizations mission and all approved policies, protocols, and procedures.
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Regularly supports compliance and accreditation efforts as assigned (e.g. OSHA, HIPAA)
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Consistently demonstrates good use of time and resources
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Maintaining personal contact with patients and relatives, being sensitive to their needs for courtesy, dignity, and privacy and ensuring a friendly environment at all times.
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Performs other duties that may be assigned from time to time
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Assists with front desk clerical tasks at the surgery centers as required
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Effectively communicates with patients/families and other members of health care team over the phone.
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Demonstrates initiative to keep clinic flow moving through effectively prioritizing work
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Understands importance of personal contribution and demonstrates teamwork
Performance Measures:
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Performs all Essential Job functions and responsibilities.
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Maintains a professional and positive attitude, appearance and relationship with patients and staff.
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Observes all clinic guidelines and polices.
Knowledge & Skills:
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Experience: Minimum one year experience as a Medical Assistant, Surgical scheduler or related job
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Education: High School Education or GED equivalent, CNA, CMA, or completion of a Medical Assisting program is preferred, BLS is required
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Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to courtesy, good attitude and tact. Clear and effective communication is required. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Work involves being a team player. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
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Other Skills:
- Ability to deal with the public efficiently, courteously, politely, and effectively
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Knowledge of EMR system
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Proficient computer skills
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Knowledge of medical terminology is preferred
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Knowledge of surgical procedures is desirable
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Must demonstrate consistent professional conduct
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Must possess excellent verbal and written communication as well as excellent interpersonal skills with patients, staff, and other health care professionals
Physical Requirements:
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Occasionally lifts or carriers items weighing up to 25 pounds
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Requires full range of body motion
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Requires standing and walking for extensive periods of time
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Vision and hearing to normal range
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
