Overview
Join our credit union family as the newest member of our team! We are looking for someone who has an outgoing personality, a positive outlook and is passionate about serving others.
Qualifications
*Teller experience – 1 year (Required)
* Member Service experience with a financial institution – 1 year (Required)
* Strong technical aptitude with working knowledge of PC’s, smartphone technology (Apple & Android), Windows environment and Microsoft Office Suite (Word, Excel and Outlook)
*Moderate to advanced math aptitude
Responsibilities
*Process teller transactions efficiently and accurately, including balancing all cash and non-cash items at the end of the day.
*Possess and maintain knowledge of credit union products, services, policies and procedures.
*Assist members with transactions regarding any credit union products and services in person, over the phone, or online via chat & text to include opening and closing accounts, moving money between credit union accounts, processing loan payments, issuing official checks, solving problems with debit cards, etc.
*Establish personal connections with each member while maintaining a friendly, warm, and inviting environment.
*Take ownership of tasks by leveraging all available resources to answer questions and solve problems in a prompt and optimistic manner; collaborating with team members as needed.
*Actively listen to members and make suggestions for products or services that fit their needs.
*Deliver exceptional member service when processing various account requests, while communicating with the member throughout.
*All other duties as assigned.
Traits We're Looking for in Our New Team Member:
Must Love People - We're not in the banking business, we're in the people business. We strive to WOW our members with exceptional service and expect everyone on our team to go above and beyond, with each interaction.
Independent. This means you are a free-thinker and a self-starter.
The ability to multi-task. Each team member wears many hats. This results in the need to focus on multiple responsibilities at the same time.
Prioritization. Must be able to pivot throughout the day to ensure all tasks are completed in a timely manner.
Perseverance. We want a problem-solver who seeks innovative solutions and ideas.
Strong communication skills. The best way to foster relationships is open and clear communication. We value those who can write and speak in a polite, concise and clear manner.
Professionalism. All interactions will be courteous and respectful.
Adaptable. There are new and improved ways of doing things. We encourage diversity in ideas, opinions and points of view, and look for team members who are accepting of feedback or changes to procedures.
Benefits:
401(k)
401(k) matching
Health Insurance
Dental Insurance
Vision Insurance
Health Savings Account
Life Insurance
11 Paid Holidays + Day after Thanksgiving as a paid day off
Paid Parking
Professional development assistance
Employee Assistance program
No evenings or weekends required
Other:
Must be legally authorized to work in the US
Must be bondable
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) 5% Match
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
Physical Setting:
People with a criminal record are encouraged to apply
Experience:
- Tellering: 1 year (Required)
- Customer Service with a financial institution: 1 year (Required)
Ability to Commute:
- Syracuse, NY 13202 (Required)
Ability to Relocate:
- Syracuse, NY 13202: Relocate before starting work (Required)
Work Location: In person
