Job Overview
We are seeking a dynamic and detail-oriented Reservation Specialist to join our vibrant team. In this role, you will be the primary point of contact for clients seeking to book dining arrangements, ensuring seamless and personalized service. Your expertise in scheduling, reservation systems, and client communication will drive customer satisfaction and foster long-term relationships. This position offers an exciting opportunity to work in a fast-paced environment where your organizational skills and passion for hospitality shine.etween the hours of 9am and 6pm.
You will be working at our home office between the hours of 9am and 6pm Monday through Friday. You will handle phone calls, emails and be responsible for returning voicemails from current and future guests.
Responsibilities
- Manage incoming reservation requests via phone, email, and online platforms with enthusiasm and professionalism.
- Utilize Seven Rooms systems to book dining reservations.
- Answer phone calls and emails regarding customer questions and concerns.
- Provide exceptional customer service by addressing inquiries, resolving issues promptly, and offering advice.
- Maintain detailed records of all bookings, modifications, and cancellations while ensuring data accuracy.
- Light office and admin duties.
Skills
- Proven experience working in a sales or customer service environment.
- Excellent organizational skills with the ability to manage multiple bookings simultaneously under tight deadlines.
- Exceptional client communication skills to understand needs and provide personalized solutions.
- Demonstrated ability in sales techniques to enhance client experiences.
- Deep understanding of hospitality standards and customer service best practices.
Join us as a Reservation Specialist and be part of a passionate team dedicated to creating memorable experiences for our clients!
Pay: From $15.00 per hour
Work Location: In person
