About the Role
We are seeking a skilled Field Service Technician to provide expert maintenance and repair services for premium consumer products, including fitness equipment and home appliances. You will act as a key representative for our high-end clients, ensuring that every repair is performed to exact manufacturer standards to restore product functionality and customer satisfaction.
Responsibilities-
Diagnose, troubleshoot, and resolve mechanical or electrical issues in treadmills, smart home gyms, massage chairs, and cooling units.
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Execute complex repairs by interpreting technical manuals and schematics to ensure long-term equipment reliability.
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Deliver a superior service experience by maintaining professional communication with clients throughout the repair process.
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Utilize mobile technology to document service outcomes, track inventory, and manage work orders efficiently.
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Maintain a high standard of workmanship, ensuring all assemblies meet or exceed factory specifications.
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Manage your own schedule and logistics to ensure timely arrival at various service locations.
Qualifications-
Proven mechanical aptitude with hands-on experience using power and hand tools.
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Ability to read and follow complex manufacturer assembly and repair instructions.
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Must possess reliable transportation and the ability to travel to various service sites.
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Strong problem-solving skills with a focus on technical diagnostics.
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Must hold an active EIN and maintain compliance with all relevant vehicle and insurance regulations.
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Prior experience in field service, appliance repair, or fitness equipment maintenance.
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Tech-savvy with proficiency in mobile applications for reporting and communication.
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Excellent interpersonal skills with a commitment to high-touch customer service.
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Experience managing independent service contracts or small business operations.
