About Treetops Resort:
Nestled in the heart of northern Michigan, Treetops Resort offers a sanctuary for adventure and relaxation. Our award-winning destination is renowned for its exceptional hospitality, breathtaking landscapes, and a wide array of recreational activities. At Treetops Resort, we are committed to providing unforgettable experiences for our guests, whether they are seeking thrilling outdoor adventures or a peaceful retreat. Join our team and be part of creating memorable moments in a place where luxury meets the great outdoors.
About the Position:
The Reservations Agent provides essential administrative and operational support to the reservations team, helping ensure accurate bookings, smooth guest communications, and efficient office operations. This role plays a key part in delivering spectacular guest service while supporting revenue and occupancy goals.
Key Responsibilities:
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Assist with daily reservations processing, including data entry, modifications, cancellations and compiling reports.
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Maintain accurate guest records, rate codes, and reservation notes.
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Conduct daily arrival/departure/booking audits
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Daily deposit/cancellation/no show/waitlist processing
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Respond to guest inquiries via phone, email, and internal systems in a professional and timely manner.
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Support training and onboarding of new reservations staff.
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Maintain organized digital and paper files in compliance with company policies.
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Coordinate internal and external communications.
- Other tasks/projects as assigned.
Requirements:
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High school diploma or equivalent required; college coursework in hospitality, business, or related field preferred.
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1–2 years of experience in hospitality, reservations, front office, or administrative support preferred.
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Strong organizational skills with exceptional attention to detail.
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Excellent written and verbal communication skills with exceptional phone etiquette.
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Proficiency with use of computer, multiline phone system, Microsoft Office software
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Ability to handle confidential information with discretion.
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Ability to multitask, work quickly and follow directions in a fast-paced, guest-focused environment.
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Able to sit for prolonged periods of time
